Senior Scrum Master & Agile Coach

Prudential Hong Kong; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Prudential Hong Kong seeks an experienced Scrum Master to coach multiple squads within an Agile Release Train, facilitating events, removing impediments, and collaborating with the Product Owner to optimize flow and outcomes.

You bring 4+ years of software delivery, strong SAFe/Agile certifications, and a collaborative mindset to work with distributed teams across offshore sites as needed. This role focuses on enabling teams and improving delivery speed while ensuring quality.

Qualifications

• Minimum 4+ years in software delivery in a developer, tester, business analyst, team lead or project coordinator capacity; 1+ years as a Scrum Master preferred.
• Preferred certifications: SSM or SASM.
• Experience with distributed and multi-vendor teams with offshore collaboration where relevant.
• Frameworks: Scrum Guide 2020 and Essential SAFe 6.0 team practices.
• Flow management: Kanban, WIP limits and flow metrics in Scrum and Kanban.
• Facilitation: flexible retrospective formats and conflict handling within a team.
• Technical literacy to understand dependencies and challenge estimates without designing solutions.
• Domain: insurance fundamentals relevant to the journey.
• Behavioural profile: influence without authority and a passion for developing others.

Responsibilities

• Accountable for the squad's effectiveness within an ART, facilitate events, remove impediments, coach the squad and Product Owner.
• Report to the Release Train Engineer on delivery and people management, protecting the squad's focus and flow.
• Facilitate team events: Iteration Planning, Backlog Refinement, Iteration Review, Retrospective, Team Sync.
• Remove impediments daily and escalate unresolved issues to the RTE within 48 hours.
• Coach and develop people, move the squad toward self-management, train the in-squad facilitator.
• Own the squad's flow and board, manage WIP limits and aging work items.
• Protect the squad from unplanned work and ensure vendor engineers participate fully.
• Drive ART-level participation: prepare for PI Planning and System Demo readiness.
• Uphold quality and continuous improvement, implement Definition of Done and built-in quality.

Skills

SAFe Scrum Master

Advanced Scrum Master

PSM/CSM/KMP

Kanban

Facilitation

Distributed teams

Offshore coordination

Stakeholder communication

Agile coaching

Job description

Prudential Hong Kong seeks an experienced Scrum Master to coach multiple squads within an Agile Release Train, facilitating events, removing impediments, and collaborating with the Product Owner to optimize flow and outcomes.

You bring 4+ years of software delivery, strong SAFe/Agile certifications, and a collaborative mindset to work with distributed teams across offshore sites as needed. This role focuses on enabling teams and improving delivery speed while ensuring quality.