Senior Satellite NOC Engineer — 24/7 Ops & Broadcast

PCCW GLOBAL Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

PCCW GLOBAL Limited in Hong Kong is seeking a Senior Operations Engineer to oversee 24/7 Satellite Network operation center duties for Global Service customers, ensuring uninterrupted service and high availability.

You will monitor alarms, diagnose faults, execute change requests, support TV broadcasting services, and coordinate with teams to maintain performance, while communicating clearly in English.

Qualifications

• Higher Certificate in Electronic/Electrical Engineering, or 5 HKCEE subjects including English, or 5 HKDSE subjects including English, with at least 6 years of relevant experience.
• Solid knowledge of satellite equipment operations.
• Customer oriented, proactive, self-motivated, and able to perform under pressure.
• Strong command of spoken and written English.

Responsibilities

• Perform 24/7 round the clock monitoring to ensure service levels for Global Service customers.
• Continuously monitor alarms and respond promptly to anomalies.
• Diagnose and resolve system faults to ensure uninterrupted operations.
• Execute operational requests in accordance with procedures.
• Update service periods and comments for TV/GTVN broadcasting service performed.
• Perform daily routine NOC tasks and escalate issues when needed.
• Support customer change requests and maintenance that require coordination with related parties.
• Perform pre-assigned tasks to support overall NOC operations.

Skills

Satellite equipment operations

English proficiency

Customer focus

Under pressure

Education

Higher Certificate in Electronic/Electrical Engineering

HKCEE English

HKDSE English

Job description

PCCW GLOBAL Limited in Hong Kong is seeking a Senior Operations Engineer to oversee 24/7 Satellite Network operation center duties for Global Service customers, ensuring uninterrupted service and high availability.

You will monitor alarms, diagnose faults, execute change requests, support TV broadcasting services, and coordinate with teams to maintain performance, while communicating clearly in English.