Senior Operations Engineer II

PCCW GLOBAL Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

PCCW GLOBAL Limited in Hong Kong is seeking a Senior Operations Engineer to oversee 24/7 Satellite Network operation center duties for Global Service customers, ensuring uninterrupted service and high availability.

You will monitor alarms, diagnose faults, execute change requests, support TV broadcasting services, and coordinate with teams to maintain performance, while communicating clearly in English.

Qualifications

• Higher Certificate in Electronic/Electrical Engineering, or 5 HKCEE subjects including English, or 5 HKDSE subjects including English, with at least 6 years of relevant experience.
• Solid knowledge of satellite equipment operations.
• Customer oriented, proactive, self-motivated, and able to perform under pressure.
• Strong command of spoken and written English.

Responsibilities

• Perform 24/7 round the clock monitoring to ensure service levels for Global Service customers.
• Continuously monitor alarms and respond promptly to anomalies.
• Diagnose and resolve system faults to ensure uninterrupted operations.
• Execute operational requests in accordance with procedures.
• Update service periods and comments for TV/GTVN broadcasting service performed.
• Perform daily routine NOC tasks and escalate issues when needed.
• Support customer change requests and maintenance that require coordination with related parties.
• Perform pre-assigned tasks to support overall NOC operations.

Skills

Satellite equipment operations

English proficiency

Customer focus

Under pressure

Education

Higher Certificate in Electronic/Electrical Engineering

HKCEE English

HKDSE English

Job description

The Senior Operations Engineer is responsible for performing daily Hong Kong Satellite Network Operation Center operational duties and delivering 24-hour roster-based VSAT fault resolution/Operation request
services and TV broadcasting service. This position ensures uninterrupted operations and high service levels forGlobal Service customers.

Major Responsibilities

• Perform 24/7 round the clock monitoring to ensure service levels are maintained for Global Service customers, guaranteeing customer satisfaction through performance oversight.
• Continuously monitor alarms and respond promptly to anomalies.

Service Support & Restoration

• Diagnose and resolve system faults (Fault Handling) to ensure uninterrupted operations.
• Execute operational requests in accordance with established procedures.
• Update service period and comment for occasional TV / GTVN broadcasting service performed.
• Perform the daily routine jobs.
• Escalate issues to higher level support or management when required.
• Support Customer Operation / Change Request / Maintenance activity that coordinates with related party to conduct the customer request and provide promptly and periodically response.
• Perform pre-assigned tasks and other related duties as assigned to support overall NOC operations.

Compliance & Security

• Comply and act in accordance with PCCW Global Network Operation Center information security policy andPCCW Group policies on Personal Data Privacy.

Qualification/Skills

• Higher Certificate in Electronic/Electrical Engineering, or 5 subject passes in HKCEE (including English), or 5 subject passes in HKDSE (including English), with at least 6 years of relevant work experience, or equivalent practical experience in related fields.
• Solid knowledge of satellite equipment operations.
• Customer oriented, proactive, self-motivated, and able to perform effectively under pressure.
• Strong command of spoken and written English.