Senior Sales Manager

Rosedale Hotel Hong Kong 香港珀麗酒店; Hong Kong; On-site; HKD 335,000 - 368,000; Full time

Job summary

Rosedale Hotel Hong Kong 香港珀麗酒店 seeks a seasoned Sales professional to lead hotel sales strategy across Hong Kong Island segments, focusing on MNCs, SMEs and travel partners. You will drive revenue, manage key accounts, and coordinate with revenue management to optimize pricing and mix.

The role requires strong negotiation, relationship-building and multi-language communication (English, Cantonese, Mandarin), with a track record of meeting targets in a dynamic hotel sales environment.

Qualifications

• Higher Diploma or above in Hospitality Management or related disciplines.
• Minimum 3 years’ solid sales experience in Hotel Sales and Travel Agent segments.
• Good command of written and spoken in English, Cantonese and Mandarin.

Responsibilities

• Achieve budgeted rooms revenue, room nights and ADR goals for assigned market segments and own top accounts.
• Develop new and incremental business from MNCs, SMEs, corporate travel agencies and relocation companies through regular visits and calls.
• Manage relationships with Online Travel Agents and Wholesalers, including rate loading, promotions and production reviews.
• Lead corporate rate negotiations, annual RFP submissions and group quotations with Revenue Management.
• Handle major meeting and group inquiries and coordinate logistics with events and operations.
• Conduct site inspections for key clients and strengthen relationships with supportive accounts through entertainment and reviews.
• Prepare and implement the annual sales action plan for assigned segments and recommend methods to increase business volume.
• Guide and monitor the performance of Sales Managers and assist in recruitment and training.
• Ensure account databases and sales activities are updated in the sales system.
• Maintain professional external relations to enhance the hotel's image.
• Monitor competitors' rates and promotions and lead weekly sales meetings.
• Attend major networking events to develop leads and build rapport with clients.
• Participate in trade shows and sales trips to source markets as needed.
• Maintain cordial working relationships with all departments.
• Facilitate settlement of outstanding payments and review credit applications.

Skills

Interpersonal skills

Presentation skills

Business ethics

Education

Higher Diploma or above in Hospitality Management or related disciplines

Job description

Consistent, Comfort and Care

Rosedale Hotel Hong Kong is ideally located in a quiet corner of Causeway Bay, an oasis of tranquility at the edge of great shopping and cultural activities with 299 spacious guest rooms and suites are elegantly and tastefully appointed in a contemporary style. As committed to our business growth and company goals, we are now inviting high calibre and energetic individuals to join our team.

Job Description:

• Ensure that the hotel's budgeted rooms revenue, room nights and ADR goals are achieved for the assigned market segments, and take ownership of the key and top-producing accounts.
• Develop new and incremental business from MNCs, SMEs, corporate travel agencies and relocation companies through regular sales visits, tele-sales calls and prospecting, with focus on Wan Chai, Causeway Bay, Tin Hau, North Point and other Hong Kong Island business districts.
• Manage relationships and contracting with Online Travel Agents and Wholesalers, including rate loading, promotions, allotments and production reviews, to maximise channel contribution.
• Lead corporate rate negotiations, annual RFP submissions and group quotations, working closely with Revenue Management on pricing and business mix.
• Handle major meeting and group enquiries and co-ordinate logistics with event organisers and the hotel operations team to ensure client satisfaction.
• Conduct site inspections for potential and key clients, and strengthen business relationships with supportive accounts through regular entertainment and account reviews.
• Prepare and implement the annual sales action plan for assigned segments, and recommend to the Director of Sales methods of maintaining and increasing business volume, including advertising, sales promotion, personal selling, social media and digital campaigns and special sales projects.
• Guide, coach and monitor the performance of Sales Managers, including sales call planning, account follow-up and sales system usage; assist in recruitment and training of the sales team.
• Ensure all account databases and sales activities are updated accurately in the sales system, and review sales production reports regularly.
• Ensure that all external relations are conducted in a professional manner to enhance the image of Rosedale Hotel Hong Kong.
• Monitor competitors' information regarding rates, facilities, promotional activities and staff movements regularly, and lead the weekly sales meeting/report to the Director of Sales. The report should include the general business scene, market updates, weekly sales calls, account production, pace and forecast, and recommendations to improve business performance.
• Attend major networking functions, i.e. trade shows, chamber of commerce and marketing association meetings, consulate receptions etc., to develop sales leads and build rapport for the hotel.
• Participate in selected trade shows and conduct sales trips to selected cities and source markets as and when required to increase business.
• Maintain cordial and effective working relationships with all other departments.
• Facilitate the settlement of outstanding payments from corporate and agent accounts, and review credit applications, while ensuring client relationships are maintained.
• Perform related duties and special projects as assigned as and when necessary.

Requirement :

• Higher Diploma or above in Hospitality Management or related disciplines
• Minimum 3 years’ solid sales experience in Hotel Sales and Travel Agent segments
• Strong interpersonal and presentation skills with professional business ethics
• Aggressive to achieve business targets and good business acumen
• Good command of written and spoken in English, Cantonese and Mandarin
• Candidate with more experience will be considered as Senior Sales Manager

5 year(s) - 5 year(s)

30000 - 33000