Senior Officer, Digital & AI (Contract)

BOC Group Life Assurance Company Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

5-day work week

Attractive remuneration package

Training & development opportunities

Job summary

BOC Group Life Assurance Company Limited seeks an AI/Automation Specialist to design optimization strategies for operations, run POCs and MVPs, and drive CX-focused AI use cases. You will coordinate with department heads to secure approvals, monitor performance, and stay abreast of industry AI advancements.

Ideal candidates have 3+ years in AI/automation, strong communication, and bilingual English/Chinese skills, with a proactive, change-driven mindset.

Qualifications

• Degree holder with 3+ years in AI/Automation
• Proven ability to identify opportunities and drive change
• Strong communication and learning agility required

Responsibilities

• Conduct interviews/workshops to understand current operation flow and propose AI/RPA/digital tool optimizations
• Formulate POC/MVP scope for AI use cases and facilitate testing (UAT)
• Collaborate with leaders to build business cases and CX design for AI use cases
• Review deployed AI use cases for performance and optimization
• Engage with internal/external AI units and vendors to stay updated on tech developments

Skills

AI/Automation experience

Analytical thinking

Problem solving

Communication skills

English & Chinese proficiency

Education

Bachelor's degree

Tools

AI tools

RPA tools

Job description

• Conduct interviews/ workshops with internal stakeholders to deeply understand the existing operation flow and logic, and then propose optimization solution with the use of AI/ RPA/ digital tools
• Formulate the technical approach and scope of the POC and MVP of each use case, and also act as the key tech facilitator to conduct the POC and assist the domain owner to perform UAT
• Work with the team head and department head to formulate the business case and CX design of AI use cases, and proceed to get approval from relevant legal & compliance units
• Regularly review the effectiveness and performance of deployed AI use cases, and make recommendations for performance enhancement
• Actively connect with internal and external AI units and tech vendors to stay abreast of the latest tech development and AI adoption across the industry
• Support Ad Hoc tasks assigned by team head and department head if required

Job Requirements:

• Degree holder, with 3 years or above relevant working experience in AI/ Automation
• Passionate about driving change and creating value, with the ability to identify opportunities within every challenge
• A strong communicator with the agility to learn quickly and adapt effectively
• Strong analytical and problem solving skills
• Proficient in spoken & written English & Chinese (Cantonese & Mandarin)
• Candidate with less experience will be considered as officer role

• We offer 5-day work week, attractive remuneration package and excellent training & development opportunities.

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