Senior Medical Representative / Key Account Manager

Galderma; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

Galderma is seeking an experienced pharmaceutical sales professional to lead territory planning and execution in the Hong Kong region. You will collaborate with marketing, medical, and cross-functional teams to drive launches, educate healthcare professionals, and grow market share through strategic KOL engagement and strong customer relationships.

Ideal candidates have 5+ years in dermatology or related fields, excellent communication skills in English and Chinese, and proven ability to

Qualifications

• Minimum 5 years of pharmaceutical sales experience.
• Experience in dermatology, skincare, immunology, biologics, or specialty care is highly desirable.
• Strong planning, organizational, analytical, and problem-solving skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Excellent communication, relationship-building, and stakeholder management skills.
• Experience engaging with Key Opinion Leaders (KOLs) and managing professional healthcare relationships.
• Demonstrated ability to build long-term partnerships and provide outstanding customer support.
• Fluent in English and Chinese.

Responsibilities

• Develop and implement territory business plans aligned with business objectives.
• Monitor market trends and customer needs to identify opportunities for sustainable growth.
• Forecast territory performance and prepare regular business reports.
• Partner with marketing, medical, and cross-functional teams to support product launches.
• Engage with healthcare professionals and deliver relevant product information.
• Build and maintain trusted relationships with key accounts and partners.
• Ensure activities comply with company policies, regulations, and ethical standards.

Skills

Territory planning

KOL engagement

Forecasting

Data analysis

Customer engagement

Relationship management

Fluent English

Fluent Chinese

Cross-functional collaboration

Project management

Stakeholder management

MS Office

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

Key Duties and Responsibilities

• Sales & Business Development
  • Territory Planning & Execution
    • Develop and implement territory business plans and KOL engagement strategies aligned with business objectives
    • Monitor market trends and customer needs to identify opportunities for sustainable business growth
    • Maintain a strong understanding of the competitive landscape and share relevant market insights
  • Performance Management & Reporting
    • Review territory performance and contribute to accurate forecasting and business planning
    • Analyze territory data and translate findings into actionable recommendations
    • Prepare regular business reports and support the development of improvement initiatives
  • Product Launch & Cross-functional Collaboration
    • Product Launch Support
      • Partner closely with marketing, medical, and cross-functional teams to support successful product launches and portfolio initiatives
      • Contribute to territory readiness activities, including customer segmentation, targeting, and engagement planning
    • Customer Engagement & Demand Generation
      • Support initiatives that increase product awareness, education, and engagement among targeted healthcare professionals
      • Conduct regular customer visits and scientific discussions with healthcare professionals while delivering relevant product information
      • Gather customer feedback and share insights with internal stakeholders to support business decisions
  • Territory Management, Partnership Building & Compliance
    • Relationship Management
      • Develop and maintain trusted, long-term relationships with key accounts, healthcare professionals, and business partners
      • Deliver a positive and professional customer experience through regular communication and support
    • Collaboration & Teamwork
      • Foster a collaborative team environment and contribute to the sharing of best practices
      • Work effectively across functions to support business objectives and resolve operational challenges
    • Compliance & Governance
      • Ensure all activities are conducted in accordance with company policies, industry regulations, and ethical standards
      • Maintain accurate documentation and reporting requirements as needed

Why Join Us

• Join a leading global dermatology company committed to improving patients' lives
• Be part of an innovative and growing business with a strong portfolio and exciting upcoming launches
• Work in a collaborative environment that values diverse perspectives, inclusion, and continuous learning
• Gain exposure to cross-functional projects and opportunities for professional growth and career development

Qualifications & Experience

Experience / Competencies

• Minimum 5 years of pharmaceutical sales experience
• Experience in dermatology, skincare, immunology, biologics, or specialty care is highly desirable
• Strong planning, organizational, analytical, and problem-solving skills
• Ability to work independently while collaborating effectively with cross-functional teams
• Excellent communication, relationship-building, and stakeholder management skills
• Experience engaging with Key Opinion Leaders (KOLs) and managing professional healthcare relationships
• Demonstrated ability to build long-term partnerships and provide outstanding customer support
• Strong prioritization and project management capabilities
• Proficiency in Microsoft Office applications
• Fluent in written and spoken English and Chinese
• Previous coaching, mentoring, or team leadership experience will be considered an advantage and may be suitable for a Sales Supervisor level appointment