Senior Manager, Rooms Concept Development

Mandarin Oriental; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Mandarin Oriental Hotel Group is seeking a Senior Manager, Concept Development, Rooms to join our Group Operations – Rooms Division. You will lead market analysis, develop innovative room concepts, and collaborate with cross-functional teams to meet brand standards and drive guest experience.

The role requires experience in pre-opening, guest experience design, or project management, with strong communication and teamwork skills to work across departments and external partners.

Qualifications

• Bachelor’s degree in Hospitality Management.
• 3–5 years’ experience in rooms operations, innovation, or related fields.
• Proven experience in pre-opening, guest experience design, or project management.
• Strong understanding of hospitality trends and consumer behaviour.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments and with external partners.
• Familiarity with on-property rooms operations and their interconnection with guest experience.

Responsibilities

• Market Analysis: Conduct regular analysis of market trends, competitor offerings, and guest preferences to inform design decisions.
• Concept Innovation: Lead research and development of new room concepts aligned with brand vision, incorporating guest feedback and market insights.
• Design Collaboration: Work closely with Technical Services Project Leads and other stakeholders to ensure room designs meet brand standards and operational efficiency.
• Project Oversight: Provide input and support during concept implementation, ensuring timelines, budgets, and quality standards are met.
• Space Planning: Advise on operational functionality for guest-facing and back-of-house areas (e.g., laundry, lobby, housekeeping pantries).
• Training & Support: Develop training materials and support hotel teams in implementing and maintaining new room concepts.
• Performance Evaluation: Monitor success of implemented concepts through guest feedback and operational metrics; adjust as needed.
• Budget Oversight: Manage budgets related to design projects, ensuring efficient resource use and alignment with corporate financial goals.
• Communication: Maintain regular communication with stakeholders, share market analysis findings, and establish feedback loops for continuous improvement.

Skills

Communication

Interpersonal skills

Team collaboration

Guest experience design

Project management

Education

Bachelor’s degree in Hospitality Management

Job description

Mandarin Oriental Hotel Group is seeking a Senior Manager, Concept Development, Rooms to join our Group Operations – Rooms Division team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Senior Manager, Concept Development, Rooms, You Will

• Market Analysis: Conduct regular analysis of market trends, competitor offerings, and guest preferences to inform design decisions.
• Concept Innovation: Lead research and development of new room concepts aligned with brand vision, incorporating guest feedback and market insights.
• Design Collaboration: Work closely with Technical Services Project Leads and other stakeholders to ensure room designs meet brand standards and operational efficiency.
• Project Oversight: Provide input and support during concept implementation, ensuring timelines, budgets, and quality standards are met.
• Space Planning: Advise on operational functionality for guest-facing and back-of-house areas (e.g., laundry, lobby, housekeeping pantries).
• Training & Support: Develop training materials and support hotel teams in implementing and maintaining new room concepts.
• Performance Evaluation: Monitor success of implemented concepts through guest feedback and operational metrics; adjust as needed.
• Budget Oversight: Manage budgets related to design projects, ensuring efficient resource use and alignment with corporate financial goals.
• Communication: Maintain regular communication with stakeholders, share market analysis findings, and establish feedback loops for continuous improvement.

What We Expect From You

• Bachelor’s degree in Hospitality Management.
• 3–5 years’ experience in rooms operations, innovation, or related fields.
• Proven experience in pre-opening, guest experience design, or project management.
• Strong understanding of hospitality trends and consumer behaviour.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments and with external partners.
• Familiarity with on-property rooms operations and their interconnection with guest experience.

Our Commitment to You

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay: Enjoy complimentary nights and attractive colleague rates at our properties worldwide.
• Health & Wellness: We care about your wellbeing and offer global health benefits and wellness programmes.
• Retirement Plans: We reciprocate your commitment with competitive retirement benefits.

We’re Fans. Are you?