Senior Manager, Growth & Strategic Accounts

Airwallex; Hong Kong; On-site; HKD 900,000 - 1,700,000; Full time

Job summary

Airwallex is seeking a Manager, Account Management in Hong Kong to lead a team of Account Managers responsible for key customer relationships, driving growth and retention while collaborating with Sales, Product, Solutions Engineering, Marketing, Finance and Operations to deliver exceptional outcomes for customers and for Airwallex.

The role is a player-coach leadership position with strategic responsibility and direct engagement with a subset of high-value customers, guiding a scalable

Qualifications

• 5+ years of experience in account management or related field.
• 3+ years leading and developing Account Managers or commercial teams.
• Proven track record of meeting or exceeding revenue targets.
• Strong commercial acumen with experience in negotiations and renewals.
• Bachelor’s degree or equivalent qualification.

Responsibilities

• Lead, coach and develop a high-performing team of Account Managers.
• Own commercial outcomes across your portfolio, driving revenue growth.
• Define and execute the account management strategy with regional leadership.
• Act as executive sponsor for strategic customers, building senior stakeholder relationships.
• Lead portfolio reviews and data-driven action plans.
• Partner cross-functionally to deliver a high-quality customer experience.
• Use customer feedback and data to identify trends and influence Product priorities.
• Own portfolio forecasting and reporting across revenue, pipeline, risk and customer health.
• Contribute to territory planning and coverage models as the organisation scales.

Skills

Account management

Team leadership

Revenue growth

Negotiations

Education

Bachelor's degree

Job description

Airwallex is seeking a Manager, Account Management in Hong Kong to lead a team of Account Managers responsible for key customer relationships, driving growth and retention while collaborating with Sales, Product, Solutions Engineering, Marketing, Finance and Operations to deliver exceptional outcomes for customers and for Airwallex.

The role is a player-coach leadership position with strategic responsibility and direct engagement with a subset of high-value customers, guiding a scalable