Senior Manager, Customer Due Diligence (1-year Contract)

China CITIC Bank International Limited; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

China CITIC Bank International Limited is seeking an experienced professional to support CDD and KYC processes within the Mandatory Reference Checking Scheme framework in Hong Kong. The role focuses on ensuring comprehensive documentation, risk assessments, and adherence to AML/CTF controls.

The candidate will lead reviews, coach junior staff, and coordinate with business units to maintain high-quality customer due diligence and regulatory compliance.

Qualifications

• University degree in a related discipline; 5+ years CDD/KYC experience preferred.
• Practical experience in CDD review for personal/corporate customers.
• Holder of Associate AML Professional (AAMLP) certificate preferred; strong analytical mind and interpersonal skills; proficient in English and Chinese.

Responsibilities

• Follow up with collection of detailed customer information for CDD reviews.
• Support line manager in leading the team for periodic and triggered reviews.
• Check completeness and quality of review documents and risk assessments.
• Review Name Screening under AML/CTF program.
• Review potential sanctions breaches under AML/CTF program.
• Assist in driving process improvement to increase productivity and quality.
• Liaise with BU and customers to handle escalated cases and ensure case completeness.
• Provide coaching and training to junior staff in the team.
• Ensure timely management information reporting.
• Adhere to AML/CTF controls and CNCBI policies.

Skills

Analytical skills

Interpersonal skills

Bilingual English/Chinese

Education

University degree

Job description

Mandatory Reference Checking Scheme ("MRC") for Hong Kong The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions ("AIs") to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual's previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, "Frequently Asked Questions for In Scope Individuals" is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location: China Hong Kong

Job Responsibilities

• Follow up with the collection of detailed customer information and supporting documentation required for the completion of CDD reviews and trigger event reviews.
• Support line manager in leading, coaching and motivating the team that are responsible to complete CDD profile for periodic reviews and triggered reviews.
• Check the completeness and quality of all review documents submitted by CDD makers, including but not limited to the updated customer information, necessary risk and AML assessments, and internal forms, etc.
• Review Name Screening under the Bank's AML / CTF program
• Review potential breach cases of Sanctions under the Bank's AML / CTF program
• Support team head to drive continuous improvement initiatives to improve operational excellence, stream ine and simplify the process, increase productivity, and enhance quality.
• Liaise with BU and customers to handle escalated cases from makers to ensure customer satisfaction and case completeness.
• Support team head to maintain an environment in which customer focus, compliance and risk control are key performance criteria.
• Provide coaching and training to junior staff of the team.
• Ensure accurate and timely management information reporting.
• Support frontline and adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.

Requirements

University degree in a related discipline or other relevant qualifications; Minimum 5 years of CDD/ KYC related experience in banking is preferred; Practical experience in handling CDD review for personal/corporate customers; Holder of Associate AML Professional (AAMLP) Certificate under the HKMA ECF on AML/CFT is preferred; Strong analytical mind and interpersonal skills; Good command of written and spoken English and Chinese (including Putonghua).

中信銀行(國際)有限公司 中信銀行(國際)有限公司（"信銀國際"）是中信集團境外商業銀行業務主要平台，由中信銀行股份有限公司（"中信銀行"）全資子公司中信國際金融控股有限公司（"中信國金"）持有75% 股份。 中信銀行(國際)業務網絡覆蓋香港（21家零售網點、2家商務理財中心及1家私人銀行中心），以及位於美國、新加坡和中國澳門分行，同時通過全資子公司在中國境內提供銀行服務。 自1922年起，中信銀行(國際)與員工、客戶及夥伴一同成長，跨越一個世紀。未來將繼續以「敏捷 專業 化繁為簡」為願景，堅持「文化為本（Culture）、客戶為尊（Customer）、多方聯動（Collaboration）、科技引領（Cyberspace）」4C核心價值，積極踐行「為客戶謀價值，為員工謀幸福，為股東謀效益，為社會盡責任」的企業使命。 有關中信銀行(國際)的進一步資料，請瀏覽www.cncbinternational.com。

China CITIC Bank International Limited China CITIC Bank International Limited ("CNCBI"), a major offshore platform of commercial banking business of the CITIC Group, is 75%-owned by CITIC International Financial Holdings Limited ("CIFH"), which in turn is a wholly-owned subsidiary of China CITIC Bank Corporation Limited ("CNCB"). China CITIC Bank International's footprint includes 21 branches, two business banking centres and one private banking centre in Hong Kong, as well as branches in the US, Singapore and Macau, China, while providing banking services on the Chinese Mainland through our wholly-owned subsidiaries. Across a century, China CITIC Bank International has grown together with its employees, customers and partners since 1922 and will continue to move towards its vision of "Agile. Professional. Simple." in adherence to the 4C (Culture, Customer, Collaboration, Cyberspace) core values while driving actively its missions to "create value for customers, seek happiness for employees, make profit for shareholders, perform responsibility for society". More information about China CITIC Bank International can be found at www.cncbinternational.com.