Senior Manager, Corporate Engagement & Strategy

Manulife; Hong Kong; Hybrid; HKD 300,000 - 520,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife Hong Kong is seeking a dedicated professional to support planning, execution, and continuous enhancement of engagement initiatives for corporate clients and members. The role involves coordinating educational programmes, wellness activities, and customer events to strengthen relationships and improve experience.

You will collaborate with multiple stakeholders to deliver impactful programmes, monitor performance, and prepare management reports to inform business planning.

Qualifications

• Degree holder in Business Administration, Marketing, Communications, or related disciplines.
• Experience in customer engagement, programme management, marketing, or related fields.
• Experience in planning and managing customer engagement activities, seminars, wellness programmes, and corporate events for both corporate customers and individual members is highly preferred.
• Strong stakeholder management and project management skills, with the ability to coordinate multiple initiatives concurrently.
• Strong communication, presentation, and interpersonal skills.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Self-motivated, detail-oriented, and able to work effectively in a fast-paced environment.

Responsibilities

• Support the development and execution of corporate customer and member engagement initiatives, including educational programmes, wellness activities, and customer events.
• Manage programme delivery, including coordination, logistics, communications, and stakeholder engagement.
• Identify opportunities to enhance customer engagement and recommend improvements to existing programmes and initiatives.
• Monitor programme performance, participation, and customer feedback to evaluate effectiveness and drive continuous improvement.
• Prepare management reports, presentations, and analysis to support business planning and decision-making.
• Collaborate with various stakeholders to ensure the successful implementation of engagement initiatives.
• Ensure all activities are conducted in accordance with internal policies and regulatory requirements.

Job description

Manulife Hong Kong is seeking a dedicated professional to support planning, execution, and continuous enhancement of engagement initiatives for corporate clients and members. The role involves coordinating educational programmes, wellness activities, and customer events to strengthen relationships and improve experience.

You will collaborate with multiple stakeholders to deliver impactful programmes, monitor performance, and prepare management reports to inform business planning.