Senior Manager, Agency Strategy

Prudential; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Prudential is seeking a Product Owner to lead the design and backlog for designated digital tools within its Agency Transformation program. You will collaborate with agents, stakeholders and development teams to deliver seamless digital experiences and improve productivity.

Responsibilities include change management, training coordination, and translating business needs into technical requirements. English fluency is essential; Chinese language skills are a plus.

Qualifications

• Experience as Product Owner or similar role, ideally in insurance or fintech digital products.
• Strong knowledge of change management principles and tools.
• Excellent stakeholder management and communication skills.
• Agile development experience and ability to translate business needs into technical requirements.
• Familiarity with life insurance operations and agency workflows preferred.
• English proficiency; Chinese language will be advantageous.

Responsibilities

• Define and prioritize product roadmap and backlog aligned with business goals in the designated digital tools.
• Work closely with agents, stakeholders, and development teams to deliver seamless digital experiences for activity management.
• Lead change management by planning and driving adoption of new digital workflows and system updates among agents.
• Gather user feedback, analyze data, and iterate product features to optimize agent productivity and customer engagement.
• Coordinate training and communication to ensure the tool is well adopted.
• Align with the Company’s business ambitions and strategic pillars to define strategy road map and formulate short-, medium- and long-term transformation and optimization plans for the Agency Force.
• Partner closely with agency leaders/agency manager to deliver organizational vision by effective action plan, in order to ensure alignment and prioritization in agency force, also to develop customer-centric proposition and solutions, and to deliver effective business outcome with excellence.
• Partner with business and functional leaders in Hong Kong and in Group office to articulate specific segmented strategy to be executed in agency force, drive clearly defined agency proposition and to develop and execute plans to transform Agency with our strong digital capability.

Skills

Product ownership

Change management

Stakeholder management

Agile development

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Proposing job upgrade to cope with expanded scopes of strategic planning team function under Chief Agency Officer, especially taking the lead of the whole agency productivity function, which require high level of collaborations across teams/department and frontline agents in order to ensure delivery of outstanding performance from Agency Distribution.

Job Descriptions:

• Define and prioritize product roadmap and backlog aligned with business goals in the designated digital tools.
• Work closely with agents, stakeholders, and development teams to deliver seamless digital experiences for activity management.
• Lead change management by planning and driving adoption of new digital workflows and system updates among agents.
• Gather user feedback, analyze data, and iterate product features to optimize agent productivity and customer engagement.
• Coordinate training and communication to ensure the tool is well adopted.
• Align with the Company’s business ambitions and strategic pillars to define strategy road map and formulate short-, medium- and long-term transformation and optimization plans for the Agency Force.
• Partner closely with agency leaders/agency manager to deliver organizational vision by effective action plan, in order to ensure alignment and prioritization in agency force, also to develop customer-centric proposition and solutions, and to deliver effective business outcome with excellence.
• Partner with business and functional leaders in Hong Kong and in Group office to articulate specific segmented strategy to be executed in agency force, drive clearly defined agency proposition and to develop and execute plans to transform Agency with our strong digital capability.
• Contribute to the project and program plan development, milestone setting, as well as monitoring the team's progress against plans, in collaboration with internal stakeholders.
• Facilitate, lead, and create leadership communication deliverables including reports, presentations and other outputs.

Job Requirements:

• Experience as Product Owner or similar role, ideally in insurance or fintech digital products.
• Strong knowledge of change management principles and tools.
• Excellent stakeholder management and communication skills.
• Agile development experience and ability to translate business needs into technical requirements.
• Familiarity with life insurance operations and agency workflows preferred.
• Excellent command of English, ability to speak Chinese will be advantageous.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn