Senior Luxury Residential Customer Experience Lead

Sun Hung Kai Properties Ltd; Hong Kong; Vor Ort; HKD 268.000 - 402.000; Vollzeit

Zusammenfassung

Sun Hung Kai Properties Limited in Hong Kong is seeking a Senior Customer Service Executive – Residential to deliver high-quality service to residents of premium properties. You will handle enquiries, coordinate home maintenance and repairs, manage resident relationships, collect feedback, and support resident events from the office and on-site.

Requirements include 3 years in hospitality or customer service and fluency in English, Putonghua and Cantonese; strong interpersonal skills and the

Qualifikationen

• 3 years' relevant experience in hospitality or customer service.
• Fluency in English, Putonghua and Cantonese.
• Strong interpersonal and communication skills.
• Ability to handle complaints and ensure customer satisfaction.
• Willingness to work in office and at property sites.
• Able to work independently and as part of a team.

Aufgaben

• Providing quality customer service including answering enquiries, home maintenance and repair coordination.
• Coordinate with internal and external parties including on-site property visits for home maintenance and repair.
• Build and maintain strong customer relationships including home visits.
• Collect customer feedback for service performance and continuous improvement.
• Plan and organize customer events.
• Use and update the department's Customer Relationship Management System.

Kenntnisse

Interpersonal

Communication

Customer service

Problem solving

Teamwork

English

Putonghua

Cantonese

Jobbeschreibung

Sun Hung Kai Properties Limited in Hong Kong is seeking a Senior Customer Service Executive – Residential to deliver high-quality service to residents of premium properties. You will handle enquiries, coordinate home maintenance and repairs, manage resident relationships, collect feedback, and support resident events from the office and on-site.

Requirements include 3 years in hospitality or customer service and fluency in English, Putonghua and Cantonese; strong interpersonal skills and the