Senior IT Service Delivery Lead - Airport Ops

Amadeus; Hong Kong; Sur place; HKD 800 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Health benefits

Caregiving benefits

Flexible working model

Résumé du poste

Amadeus is seeking a Delivery Senior Specialist in Hong Kong to ensure high-quality service delivery for Airport IT and Airline Operation products at designated airports. You will serve as the main contact for service-related queries, collaborate with internal teams, and act as the functional expert to align delivery with customer expectations.

You will coordinate incidents, drive issue resolution, manage changes and releases with customers, and prepare monthly service reports while maintaining

Qualifications

• 5+ years of experience managing service teams in IT or airport technology environments.
• Strong in service delivery, incident resolution, and managing SLAs.
• Comfortable with operating systems, server management, networking, and troubleshooting.

Responsabilités

• Incident Coordination: Manage and track customer issues, ensuring quick resolution and proper communication.
• Problem Resolution: Identify recurring issues, log them, and work with internal teams to fix them.
• Change Management: Understand customer change requests and coordinate with teams to implement them.
• Release Management: Support testing and rollout of new features or fixes with customers.
• Service Reporting: Prepare monthly performance reports and lead improvement discussions.
• Coordination and collaborate with implementation engineers.

Connaissances

Incident coordination

Service delivery

Incident resolution

SLAs management

Communication

Description du poste

Amadeus is seeking a Delivery Senior Specialist in Hong Kong to ensure high-quality service delivery for Airport IT and Airline Operation products at designated airports. You will serve as the main contact for service-related queries, collaborate with internal teams, and act as the functional expert to align delivery with customer expectations.

You will coordinate incidents, drive issue resolution, manage changes and releases with customers, and prepare monthly service reports while maintaining