Senior IT & Projects Manager (Regulatory Tech)

Travel Industry Authority; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

15% contract-end gratuity

Five-day work week

Medical insurance

Life insurance

Dental benefits

Job summary

The Travel Industry Authority (TIA) in Hong Kong is seeking an experienced IT professional to support strategy, operations, and technology delivery. The role focuses on analyzing processes, implementing IT systems, and providing system administration across licensing, CRM, self-service portals, and secure infrastructure.

You will lead IT projects, supervise vendors, and develop policies while collaborating with stakeholders to drive digital transformation.

Qualifications

• Holder of a university degree in information technology or related disciplines with no less than 8 years of relevant work experience in project management, business analysis or IT system support, of which no less than 3 years is at manager level or equivalent, preferably in regulatory bodies
• Extensive knowledge and abundant experience in application development, networking services and IT infrastructure
• Proven track record in large-scale application development and service delivery with internal technical teams and external support partners, preferably in application development such as CRM system, public-facing online services, booking system, self-service portal, integration with IP-phone system and machine learning / data analytics.
• Hands-on experience in various development skills and system administration such as Dynamics CRM, M365, Azure Information Protection, MS Power Platform, SharePoint Record Center, K8S, Micro-services, Mobile App, payment gateway, Python, Django, React, Java, C#, SQL, DevOps as well as in router& switch management for Cisco
• Understanding of IT solution concepts and network security on DNS, network LAN/WAN, VPN, Wi‑Fi, IP routing configurations, virtualization technologies, active directory, database technologies, Windows/Linux operating systems, MDM, APT protection, IDS, IPS, DLP, NAC, Web proxy, etc.
• Good project management skills with qualifications of PMP, PRINCE2 and ITIL preferred; and certifications in CISSP and CISA are advantageous
• Good analytical and organisation abilities
• Good communication , strong analytical and problem‑solving skills.
• Proficiency in Microsoft Excel, Power BI, and system configuration tools
• Good command of written English and Chinese
• Responsible, self‑motivated, mature and able to work independently in startup environment
• TIA is an Equal Opportunities Employer.

Responsibilities

• The successful incumbent will support the strategic and operational goals of Travel Industry Authority (TIA) by analyzing business processes, implementing technology solutions, and performing IT system administration.
• Devise and oversee the development and implementation of various IT systems, including but not limited to the licensing and regulatory system, CRM system, e-levy system, self-service portal, API gateway, intranet, website, record management system, human resources management system, finance management system
• Collaborate with stakeholders to identify opportunities for process automation and digital transformation.
• Manage IT matters including infrastructure, operation and maintenance, end-user support etc.
• Take lead on IT projects, and manage according to the schedule, cost and deliverables with potential risks duly reported and handled
• Supervise the work of the outside vendors for any IT duties / projects outsourced
• Develop and enhance policies, processes, procedures and training material on IT related areas
• Understand the operation’s needs and devise IT solutions to ensure teams’ efficiency
• Review and design the existing infrastructure and information security architecture
• Liaise and coordinate effectively with both internal and external parties
• Perform other duties as assigned by seniors

Skills

Project management

Business analysis

IT system support

Dynamics CRM

M365

Azure

Power Platform

SharePoint

Python

React

Education

University degree in information technology or related disciplines

Tools

Kubernetes (K8S)

MS Power Platform

SharePoint Record Center

SQL

Microsoft Excel

Power BI

Job description

The Travel Industry Authority (TIA) in Hong Kong is seeking an experienced IT professional to support strategy, operations, and technology delivery. The role focuses on analyzing processes, implementing IT systems, and providing system administration across licensing, CRM, self-service portals, and secure infrastructure.

You will lead IT projects, supervise vendors, and develop policies while collaborating with stakeholders to drive digital transformation.