Senior IT Change & Incident Manager - Banking

Nanyang Commercial Bank Ltd.; Hong Kong; Vor Ort; HKD 600.000 - 900.000; Vollzeit

Zusammenfassung

Nanyang Commercial Bank Ltd. in Hong Kong is seeking an IT Change Management professional to oversee daily operations, change reviews, and CAB processes within our banking technology framework.

The role emphasizes ITIL-based incident and problem management, monthly reporting, and governance collaboration across IT Operations, Development, and Governance teams. Fluency in English and Chinese is expected.

Qualifikationen

• Bachelor’s degree in Information Technology, Computer Science, or related disciplines.
• Minimum of 5 years of relevant experience in IT Services Management; banking/financial industry experience is preferred.
• Project Management and ITIL experience is preferable.
• Strong IT knowledge on Infrastructure, Database, System, and Network.
• Detail-oriented, problem-solving skills, and well-organized with a high level of integrity.
• Proactive, strong problem-solving skills, and the ability to work under pressure.
• Strong interpersonal relationship and leadership skills.
• Proficiency in both written and spoken English, Chinese (Cantonese and Mandarin).

Aufgaben

• Host daily IT Operations problem/change review meeting in the morning and follow-up.
• Review and approve the Change Request and arrange CAB.
• Monitor and follow-up the Change Request completion and outstanding status.
• Monthly Management Reporting: Keep the policy and procedures updated and conduct annual user training.
• IT Incident / Problem follow-up (from open to close with proper approval and according to policy and procedures).
• Host the monthly incident/problem review meeting with IT Operations, Development, and Governance Team, etc.
• Keep the policy and procedures updated.

Kenntnisse

Project Management

ITIL

Leadership

Communication

Ausbildung

Bachelor's degree in Information Technology/Computer Science

Jobbeschreibung

Nanyang Commercial Bank Ltd. in Hong Kong is seeking an IT Change Management professional to oversee daily operations, change reviews, and CAB processes within our banking technology framework.

The role emphasizes ITIL-based incident and problem management, monthly reporting, and governance collaboration across IT Operations, Development, and Governance teams. Fluency in English and Chinese is expected.