IT Service Management Lead: Incident & Change (Banking)

Manpower Services (Hong Kong) Limited; Hong Kong; On-site; HKD 391,000 - 502,000; Part time

Job summary

Manpower Services (Hong Kong) Limited is seeking an IT Service Management Manager to oversee Incident and Change Management for a banking client in Lai Chi Kok. The role focuses on ITIL-based governance, CAB coordination, and cross-functional IT collaboration.

The ideal candidate has 5+ years in IT Service Management, strong ITIL knowledge, and excellent stakeholder communication skills to manage incidents, problems, and changes in a regulated banking environment.

Qualifications

• Bachelor's degree in Information Technology or related discipline.
• Minimum 5 years of ITSM experience, focusing on Incident & Change Management.
• Strong ITIL knowledge and governance practices.
• Experience with CAB coordination and IT service reporting.
• Excellent communication and stakeholder management.

Responsibilities

• Lead IT Change Review Meetings and CAB meetings.
• Coordinate incident, problem and change management activities.
• Prepare weekly/monthly ITSM reports.
• Monitor IT change lifecycle and ensure timely closure.
• Collaborate with IT Operations and Development for service improvements.

Skills

ITSM

Incident Management

Change Management

ITIL

CAB coordination

Stakeholder management

English/Putonghua/Chinese

Education

Bachelor's degree in Information Technology

Job description

Manpower Services (Hong Kong) Limited is seeking an IT Service Management Manager to oversee Incident and Change Management for a banking client in Lai Chi Kok. The role focuses on ITIL-based governance, CAB coordination, and cross-functional IT collaboration.

The ideal candidate has 5+ years in IT Service Management, strong ITIL knowledge, and excellent stakeholder communication skills to manage incidents, problems, and changes in a regulated banking environment.