Senior Infrastructure Engineer (VMware, Windows, Databases) (SI)

Classy Wheeler Limited; Hong Kong; On-site; HKD 200,880 - 390,600; Full time

Job summary

Classy Wheeler Limited is seeking an IT support specialist for Quarry Bay, Hong Kong. The role focuses on operating and supporting VMware, Windows, MSSQL, and MySQL environments in client projects. You will troubleshoot issues, optimize system performance, and assist with project deployments.

The position requires maintaining documentation, procedures, and inventories, with on-site presence at customer premises and occasional off-hours support to ensure system availability.

Responsibilities

• Support client projects by managing system operations, focusing on VMware, Windows, MSSQL, and MySQL environments.
• Troubleshoot complex system component issues while efficiently diagnosing and resolving hardware, software, and configuration faults.
• Provide proactive recommendations on system performance optimization to the IT project lead.
• Assist with the successful implementation and deployment of various IT projects.
• Maintain up-to-date operations documentation, technical support procedures, and server or IT asset inventories.
• Perform ad-hoc duties as assigned, including providing support at on-site data centers or customer premises.
• Provide non-office hours support as required to ensure system availability and minimize downtime.

Job description

Company Description

A leading information technology solutions and services provider that delivers end-to-end digital transformation and infrastructure support to global enterprise clients.

Location: Quarry Bay

Nature: Permanent or Renewable Contract

Responsibilities

• Support client projects by managing system operations, focusing on VMware, Windows, MSSQL, and MySQL environments.
• Troubleshoot complex system component issues while efficiently diagnosing and resolving hardware, software, and configuration faults.
• Provide proactive recommendations on system performance optimization to the IT project lead.
• Assist with the successful implementation and deployment of various IT projects.
• Maintain up-to-date operations documentation, technical support procedures, and server or IT asset inventories.
• Perform ad-hoc duties as assigned, including providing support at on-site data centers or customer premises.
• Provide non-office hours support as required to ensure system availability and minimize downtime.