Guest Floor Supervisor – Luxury Hotel Operations Lead

The Langham, Hong Kong; Hong Kong; On-site; HKD 268,000 - 279,000; Full time

Job summary

The Langham, Hong Kong is currently seeking a dedicated housekeeping professional to support daily room cleaning operations and guest services in Tsim Sha Tsui. The role involves monitoring guest floors, assisting Room Attendants or Butlers, and addressing guest comments in line with hotel policies.

Applicants should have a diploma or equivalent and demonstrate strong service orientation and communication skills.

Qualifications

• 需具文憑或同等程度。
• 具良好服務態度及溝通能力。

Responsibilities

• Perform guest floor monitoring duties & meet in-house guestneeds to enhance staying experience;
• Manage daily duties of Room Attendants or Butlers
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Follow up on amenities order on a daily basis
• Handle ad hoc projects assigned by the management

Skills

客房服務

Education

文憑或相等程度

Job description

The Langham, Hong Kong is currently seeking a dedicated housekeeping professional to support daily room cleaning operations and guest services in Tsim Sha Tsui. The role involves monitoring guest floors, assisting Room Attendants or Butlers, and addressing guest comments in line with hotel policies.

Applicants should have a diploma or equivalent and demonstrate strong service orientation and communication skills.