Senior Health Provider Partnerships & Operations Lead

Manulife; Hong Kong; Hybrid; HKD 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Flexible work environment

Global team exposure

Job summary

Manulife is seeking a Manager in Health Provider Management in Hong Kong to lead provider relationships and optimize operations. The role focuses on engagement, process improvement, and delivering excellent customer experience through collaborative teamwork.

Responsibilities include leading daily operations, developing provider communication strategies, driving service improvements, and overseeing onboarding and training for providers, with KPI monitoring and stakeholder engagement.

Qualifications

• 8+ years in Operations, Relationship Management, or Provider Management in healthcare/insurance.
• Proven leadership in managing teams and driving operational excellence.
• Strong analytical and problem-solving skills with a proactive mindset.
• Excellent communication skills to influence across levels.

Responsibilities

• Lead daily operations and relationship management with preferred providers, including negotiation and escalation handling.
• Develop strategies to enhance provider communication, aligning local practices with global standards.
• Drive service improvements via root cause analysis and feedback insights.
• Oversee onboarding and training programs for new and existing providers, covering eligibility, claims, portal usage, and protocols.
• Monitor KPIs and report insights to support provider performance and follow-up.

Skills

Leadership

Relationship Management

Analytical Thinking

Communication

Project Management

Customer-Centric Mindset

Tools

Excel

Provider Portals

Healthcare Systems

Job description

Manulife is seeking a Manager in Health Provider Management in Hong Kong to lead provider relationships and optimize operations. The role focuses on engagement, process improvement, and delivering excellent customer experience through collaborative teamwork.

Responsibilities include leading daily operations, developing provider communication strategies, driving service improvements, and overseeing onboarding and training for providers, with KPI monitoring and stakeholder engagement.