Senior Engineer – DC Operations

BDX (HK) Limited; Hong Kong; Presencial; HKD 600.000 - 900.000; Jornada completa

Descripción de la vacante

BDx (HK) Limited is seeking a Senior Engineer to join the 24x7 Data Center Technical Operations team, reporting to the Data Center Technical Operation Manager. You will provide tier 1 technical support for on-premises data center services and enable Colocation, Cross-connect, Physical Security, Compliance, IT automation, and Remote-Hands/Smart-Hands services.

The role emphasizes day-to-day operations, incident response, and collaboration with vendors, auditors, and internal stakeholders to

Formación

• Bachelor's Degree or Higher Diploma in Engineering, Information Technology, Computer Science, Building Services, Electrical Engineering, or related discipline.

Responsabilidades

• Support day-to-day operation of critical data center infrastructure and customer services.
• Monitor power, cooling, environmental, security, and operational systems.
• Perform physical inspections, troubleshooting, and incident response activities.
• Support remote hands and smart hands services for customers.
• Coordinate and support Change Management, Incident Management, Problem Management, and Event Management processes.
• Ensure operational procedures, policies, and standards are consistently followed.
• Coordinate and support compliance programs, audits, and certifications including ISO 27001, ISO 9001, ISO 14001, ISO 45001, PCI-DSS, TVRA, DCOS, and TIA-942.
• Maintain compliance documentation, evidence records, and audit repositories.

Conocimientos

Analytical thinking

Troubleshooting

Communication skills

Team leadership

Cross-functional collaboration

Educación

Bachelor's degree or higher in Engineering/IT

Descripción del empleo

The Senior Engineer is a member of the 24x7 Data Center Technical Operations team and reports to the Data Center Technical Operation Manager / Assistant Technical Operations Manager. The Senior Engineer is tier 1 support for on-premises data center services operation and requests fulfillment in Colocation services, Cross-connect services, Physical Security, Compliance, IT automation tasks and Remote-Hands / Smart-Hands services. The individual plays an important role in ensuring the smooth day-to-day 24x7 data center tech operations and should have experience in providing Technical Support services including Data Centre operations and service.

Key responsibilities

Support day-to-day operation of critical data center infrastructure and customer services

Monitor and coordinate activities related to power, cooling, environmental, security, and operational systems

Perform physical inspections, troubleshooting, and incident response activities

Support remote hands and smart hands services for customers

Coordinate and support Change Management, Incident Management, Problem Management, and Event Management processes

Ensure operational procedures, policies, and standards are consistently followed

Coordinate and support compliance programs, audits, and certifications including ISO 27001, ISO 9001, ISO 14001, ISO 45001, PCI-DSS, TVRA, DCOS, and TIA-942

Maintain compliance documentation, evidence records, and audit repositories

Support policy reviews, risk assessments, and operational governance initiatives.

Liaise with certification bodies, auditors, consultants, and internal stakeholders

Support the BMS team in monitoring, troubleshooting, and maintaining: BMS, PMS, Environmental monitoring systems, Security monitoring systems

Review alarms, trends, events, and system abnormalities.

Assist in root cause investigations and system improvement initiatives.

Coordinate with vendors and contractors for maintenance and enhancement works.

Support commissioning, testing, and implementation of control system projects.

Prepare customer operational reports, service review reports, and compliance reports.

Produce internal management reports, incident reports, RCA reports, and operational KPIs.

Coordinate procurement activities including RFQ, quotation evaluation, PO requests, and vendor onboarding.

Track procurement status and inventory requirements.

Support contract administration and vendor performance management.

Ensure procurement records and supporting documentation are properly maintained

Maintain operational procedures, SOPs, MOPs, EOPs, and technical documentation.

Manage document control processes and ensure document version accuracy.

Identify opportunities to improve operational efficiency, reporting quality, compliance readiness, and system reliability

Act as the lead engineer for Duty DC Operations Engineers and Technicians and provide technical guidance, coaching, and mentoring to junior team members

About you

Bachelor's Degree or Higher Diploma in Engineering, Information Technology, Computer Science, Building Services, Electrical Engineering, or related discipline

Minimum 5 years of relevant experience in Data Center Operations, Critical Facilities Operations, Technical Operations, or a similar mission-critical environment

Experience supporting compliance audits and certification programs

Solid understanding of Data Center Operations, including power systems, cooling systems, physical security, and IT infrastructure

Familiarity with BMS, PMS, and monitoring platforms

Experience in vendor management and procurement processes

Experience preparing customer-facing and management reports

Strong analytical and troubleshooting skills

Excellent written and verbal communication skills

Ability to lead and coordinate cross-functional teams

About us

BDx Data Centers is an AI-ready digital infrastructure platform operating across Asia-Pacific, with data centers in Singapore, Indonesia, Hong Kong, and Taiwan, and new markets in development. We deliver the powered, cooled, and connected capacity customers need to scale AI, cloud, hyperscale, and enterprise workloads across the region. Our platform brings together secured power access, high-density design, advanced cooling capabilities, interconnection, and local market execution to accelerate delivery from grid connection to live workload. With 1.2GVA+ of secured grid capacity and a platform spanning campuses, hyperscale facilities, colocation, and edge infrastructure, BDx is built to support the next generation of digital growth. Backed by I Squared Capital, BDx is transformed for AI and proven at speed.