Senior DMS Engineer – Laserfiche & iManage

CSC; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

CSC in Hong Kong seeks a Senior Systems Engineer to provide Tier 2 support for Laserfiche, iManage, and GFS apps, ensuring availability and governance across platforms. You will own runbooks, perform RCA, and liaise with security, vendors, and stakeholders to uphold service quality.

The role focuses on troubleshooting, platform configuration, change control, and incident management, with strong communication and coordination across teams.

Qualifications

• Proficient in Mandarin (Read, Write & Speak).
• Hands-on experience administering Laserfiche and/or iManage in production.
• Bachelor’s degree in CS/IS or related field, or equivalent experience.

Responsibilities

• Provide Tier 2 support for document management platforms (Laserfiche and/or iManage) and GFS applications.
• Troubleshoot across platform, integrations, client components, authentication, permissions, and downstream dependencies.
• Administer and maintain platform configuration including repositories/workspaces, document types, metadata, templates; manage filing structures and retention settings.
• Manage search/index settings, performance configuration, capacity, and change control processes.
• Assist with access reviews, audits, and controls evidence; support workflow automation and routing as applicable.
• Act as escalation point for application issues, ensuring timely resolution and SLA alignment.
• Perform RCA for recurring incidents and document corrective actions; participate in major incident bridges.
• Monitor health, performance, and availability using enterprise monitoring tools; address trends proactively.
• Collaborate with infrastructure to ensure resilience, scalability, and security; support releases and post‑deployment validation.

Skills

Mandarin proficiency

Tier 2 support

Troubleshooting

Incident management

Communication

Education

Bachelor’s degree in Computer Science / Information Systems or related field

Tools

Laserfiche

iManage

ITIL Foundation

Job description

CSC in Hong Kong seeks a Senior Systems Engineer to provide Tier 2 support for Laserfiche, iManage, and GFS apps, ensuring availability and governance across platforms. You will own runbooks, perform RCA, and liaise with security, vendors, and stakeholders to uphold service quality.

The role focuses on troubleshooting, platform configuration, change control, and incident management, with strong communication and coordination across teams.