Senior Digital Client Advisor (APAC Luxury E‑commerce)

BoF Careers; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Job summary

Prada Group, a leading luxury fashion house, seeks an experienced APAC customer service professional to support multilingual channels across English, Mandarin and Cantonese. You will drive sales through clienteling, assist with e-commerce, review orders, and resolve issues in collaboration with finance and store operations.

The role requires strong analytical skills, multitasking ability, and weekend/holiday availability to maintain service levels across markets in a dynamic luxury environment.

Qualifications

• 3 years experience in Customer Service or related fashion experience.
• Proven selling and clienteling skills.
• Fluent in English, Mandarin and Cantonese.
• Able to work in shifts including weekends/public holidays.
• Strong multitasking and computer skills.
• Excellent analytical and problem solving skills.

Responsibilities

• Support customers from APAC with multi-language channels (phone, live chat, social, email).
• Drive sales through clienteling and outbound initiatives.
• Assist customers during e-commerce purchases and aftersales support.
• Review orders and payment platforms to maintain e-commerce operations.
• Monitor order queues and ensure timely processing; review for fraud patterns.
• Partner with finance to manage chargebacks and provide backing data.
• Collaborate with boutiques/store operations for seamless in-store and online experiences.
• Escalate issues to Client Advisor and monitor local IT tickets as needed.

Skills

Sales skills

Clienteling

English

Mandarin

Cantonese

SAP

Tools

SAP

Job description

Prada Group, a leading luxury fashion house, seeks an experienced APAC customer service professional to support multilingual channels across English, Mandarin and Cantonese. You will drive sales through clienteling, assist with e-commerce, review orders, and resolve issues in collaboration with finance and store operations.

The role requires strong analytical skills, multitasking ability, and weekend/holiday availability to maintain service levels across markets in a dynamic luxury environment.