Senior Digital Client Concierge – APAC Luxury E‑commerce

Prada Group; Hong Kong; On-site; HKD 180,000 - 360,000; Full time

Job summary

Prada Group, a luxury fashion leader, seeks a Customer Service professional to support APAC customers across channels, driving sales through clienteling while resolving issues during ecommerce purchases and aftersales.

You will liaise with internal teams, review orders for timely processing, and monitor fraud/chargebacks, leveraging SAP for order management and data integrity. The role supports Prada Asia Pacific Ltd.

Qualifications

• 3 years in Customer Service or fashion-related experience.
• Proven selling and clienteling skills.
• Fluent in English, Mandarin, Cantonese.
• Able to work shifts and weekends/public holidays.
• Strong multitasking and computer skills.
• Able to work collaboratively.
• Excellent analytical and problem solving skills.

Responsibilities

• Support APAC customers across channels (Telephone, Livechat, Social Network, Email).
• Drive sales through clienteling initiatives.
• Resolve service/product related issues and assist during ecommerce purchases and aftersales.
• Coordinate with internal teams to optimize efficient issue resolution.
• Review orders and payment platforms to ensure timely processing.
• Monitor fraud and chargebacks and report statistics to management.

Skills

Clienteling

Sales skills

Multilingual

Problem solving

Education

Fashion qualification

Tools

SAP

Job description

Prada Group, a luxury fashion leader, seeks a Customer Service professional to support APAC customers across channels, driving sales through clienteling while resolving issues during ecommerce purchases and aftersales.

You will liaise with internal teams, review orders for timely processing, and monitor fraud/chargebacks, leveraging SAP for order management and data integrity. The role supports Prada Asia Pacific Ltd.