APAC Digital Client Services Lead

Prada

Hong Kong

On-site

HKD 420,000 - 660,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Prada Group is seeking a seasoned Customer Service leader for the APAC region. You will support customers across multiple languages, drive sales through clienteling, and coordinate ecommerce order processing with a focus on quality and brand integrity.

You will mentor the team, monitor performance against KPIs, and collaborate with boutique operations to ensure a seamless customer experience both in-store and online. Fluency in English, Mandarin, and Cantonese is required.

Qualifications

5+ years of experience in Customer Service or fashion-related field.
Strong sales skills and clienteling experience.
Customer-first mindset with initiative and problem-solving abilities.
Willingness to work in shifts including weekends/public holidays.

Responsibilities

Support customers from APAC countries in multiple languages across channels (phone, live chat, social, email).
Drive sales through effective clienteling and upselling.
Resolve service/product issues and provide aftersales support.
Assist customers during e-commerce purchases and order processing.
Collaborate with internal teams to resolve issues and improve processes.
Coach and motivate team members to hit sales and KPI targets.
Monitor orders, check fraud patterns, and liaise with finance on chargebacks.
Ensure SAP-based order management and data integrity are maintained.