Senior Digital Client Advisor - APAC eCommerce & Clienteling

PRADA Asia Pacific Ltd; Hong Kong; On-site; HKD 260,000 - 360,000; Full time

Job summary

PRADA Asia Pacific Ltd is seeking a customer service professional to support clients across APAC via multiple channels including telephone, live chat and email. The role involves driving sales through clienteling, resolving product and service issues, and assisting customers during their e-commerce journey.

You will liaise with internal teams to deliver efficient solutions, manage order reviews, fraud checks, and process improvements.

Qualifications

• Fluent in English, Mandarin and Cantonese.
• Strong customer service skills with clienteling experience.
• Able to handle multi-channel communication and sales support.

Responsibilities

• Support customers across APAC via telephone, live chat, social media and email.
• Drive sales through clienteling and order guidance.
• Review orders and assist with e-commerce processes and aftersales support.
• Collaborate with internal teams to resolve issues and improve processes.
• Monitor fraud checks and coordinate with finance on chargebacks.

Skills

Multilingual (English/Mandarin/Canton

Tools

SAP

Live chat tools

Job description

PRADA Asia Pacific Ltd is seeking a customer service professional to support clients across APAC via multiple channels including telephone, live chat and email. The role involves driving sales through clienteling, resolving product and service issues, and assisting customers during their e-commerce journey.

You will liaise with internal teams to deliver efficient solutions, manage order reviews, fraud checks, and process improvements.