Multilingual Digital Client Services Team Lead – APAC

Prada Group; Hong Kong; Presencial; HKD 420.000 - 620.000; Jornada completa

Descripción de la vacante

Prada Group Asia Pacific Ltd. seeks an experienced Customer Service Leader to support APAC customers across languages via phone, live chat, social and email. You will drive sales through clienteling while resolving product and service issues, coordinating with internal teams to ensure brand standards are upheld.

Join an international luxury environment where you coach a team, monitor KPIs, and manage order reviews and fraud checks, with shifts including weekends.

Formación

• +5 years of experience in Customer Service or fashion related qualification or experience.
• Strong sales skills and clienteling experience.
• Customer-first mindset with initiative and solution orientation.
• Fluent in English, Mandarin and Cantonese.
• Able to work in shifts and weekends/public holidays.
• Highly motivated, energetic and inspirational team leader.
• Excellent analytical and problem solving skills.

Responsabilidades

• Support customers from APAC via multiple channels and languages.
• Drive sales through clienteling and initiatives.
• Provide assistance for ecommerce purchases and aftersales support.
• Coordinate with internal teams to resolve issues and maintain brand standards.
• Coach team and monitor performance with managers.
• Ensure service levels and KPI targets are met; manage order review queues.
• Lead SAP order management, data integrity and reporting improvements.
• Collaborate with boutiques and store operations for consistent client experiences.

Conocimientos

Sales skills

Clienteling experience

Customer first mindset

Analytical skills

Herramientas

SAP

Descripción del empleo

Prada Group Asia Pacific Ltd. seeks an experienced Customer Service Leader to support APAC customers across languages via phone, live chat, social and email. You will drive sales through clienteling while resolving product and service issues, coordinating with internal teams to ensure brand standards are upheld.

Join an international luxury environment where you coach a team, monitor KPIs, and manage order reviews and fraud checks, with shifts including weekends.