Senior Delivery Leader, ITSM/ITOM/AIOps Projects

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Michael Page International (HK) Ltd is seeking a Head of Delivery to lead a team of Project Managers and Technical Engineers. You will oversee ITSM, ITOM, and AIOps projects and managed services, ensuring on-time delivery and high client satisfaction.

The role requires 10+ years in IT service delivery and 5+ years in leadership, with strong ITIL expertise and stakeholder management from enterprise engagements.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related discipline.
• 10+ years of experience in IT service delivery, project delivery, or consulting.
• 5+ years of leadership experience managing delivery teams.
• Proven track record in ITSM, ITOM, or AIOps delivery.
• Strong experience with ITIL-based service management practices.
• Excellent stakeholder management and communication skills.
• Experience working with enterprise customers.

Responsibilities

• Lead and manage a team of professionals, including Project Managers and Technical Engineers.
• Oversee the delivery of ITSM, ITOM, and AIOps projects and managed services.
• Ensure projects and services are delivered on time and meet client expectations.
• Manage delivery risks, issues, and escalations.
• Establish and maintain service delivery processes aligned with ITIL best practices.
• Monitor service performance and drive continuous improvement initiatives.
• Ensure operational readiness and smooth transition of projects into production support.
• Build trusted relationships with key client stakeholders.
• Conduct service reviews and project status meetings with customers.
• Act as the senior point of contact for delivery-related matters.
• Ensure high levels of customer satisfaction and successful outcomes.

Skills

Leadership

Delivery management

Stakeholder management

Communication

ITIL

ITSM

ITOM

AIOps

Enterprise customers

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ITIL-based tooling

Job description

Michael Page International (HK) Ltd is seeking a Head of Delivery to lead a team of Project Managers and Technical Engineers. You will oversee ITSM, ITOM, and AIOps projects and managed services, ensuring on-time delivery and high client satisfaction.

The role requires 10+ years in IT service delivery and 5+ years in leadership, with strong ITIL expertise and stakeholder management from enterprise engagements.