Senior Data Centre Service Delivery Lead

Gough Recruitment; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Gough Recruitment is seeking a Senior Service Delivery Manager for a live Data Centre campus in Hong Kong. You will be the critical interface between operations and hyperscale customers, owning end-to-end service relationships and driving continuous improvement across SLA management and governance.

The role requires a strong data centre ops background with hyperscaler exposure, proven SLA delivery experience, and the ability to coordinate with external vendors and cross-border stakeholders.

Qualifications

• Extensive data centre operations background, preferably with hyperscaler exposure.
• Proven SLA and service delivery management experience in colocation or critical environments.
• Experience managing external vendors and cross-border stakeholders.
• Commercial judgment to translate technical conversations into contractual, timeline and financial outcomes.
• Strong coordination across operations, leasing, finance and customer teams.

Responsibilities

• Act as the primary interface between operations and hyperscale customers.
• Own SLA management, service reporting and customer governance reviews.
• Coordinate internal teams to deliver against contracted service level agreements.
• Support the transition from construction into operations, then lead the service and asset management phase.
• Translate technical matters into clear commercial and customer impact.
• Identify and drive continuous service improvement initiatives.

Skills

Data centre ops

SLA management

Vendor management

Commercial judgement

Cross-border coordination

Job description

Gough Recruitment is seeking a Senior Service Delivery Manager for a live Data Centre campus in Hong Kong. You will be the critical interface between operations and hyperscale customers, owning end-to-end service relationships and driving continuous improvement across SLA management and governance.

The role requires a strong data centre ops background with hyperscaler exposure, proven SLA delivery experience, and the ability to coordinate with external vendors and cross-border stakeholders.