Senior Data Centre Operator (Ref: IT-INT-ITO-SDCO-JD)

The Hongkong Electric Co., Ltd; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

The Hongkong Electric Co., Ltd is seeking a skilled IT Operations professional to join our North Point data centre team. The role requires 24-hour shift coverage, monitoring of critical hardware and software, and collaboration with contractors for routine and emergency maintenance.

The successful candidate will handle service requests, incidents, system admin and reporting tasks, while documenting work and driving process excellence. Proficiency in English and Chinese is essential.

Qualifications

• Higher Diploma/Associate/Bachelor's Degree in Computer Science, Information Technology, Computer Engineering or related disciplines.
• A minimum of 2 years’ experience in data centre or computer room operations.
• Experience in SAP and professional qualification on ITIL is a definite advantage.
• Good command of English and Chinese languages, both spoken and written.

Responsibilities

• To perform 24-hour shift work on day-to-day data centre operations
• To monitor the proper functioning of hardware, software, systems and data centre facilities
• To work with contractors on routine and emergency maintenance
• To perform service requests, incident handling & resolution, system administrative and reporting tasks, logging of events, documentation of works, and other duties as assigned
• To be an owner of certain assigned processes and drive for excellence in those owned processes
• To be the primary contact point for IT Service Desk after office hours

Skills

Data centre operations

SAP

Bilingual English/Chinese

Education

Higher Diploma / Associate Degree / Bachelor's in CS/IT/Comp Eng

ITIL certification

Tools

SAP

Job description

Reporting to the Manager (IT Operations), the appointee will mainly perform the following responsibilities:

To perform 24-hour shift work on day-to-day data centre operations

To monitor the proper functioning of hardware, software, systems and data centre facilities

To work with contractors on routine and emergency maintenance

To perform service requests, incident handling & resolution, system administrative and reporting tasks, logging of events, documentation of works, and other duties as assigned

To be an owner of certain assigned processes and drive for excellence in those owned processes

To be the primary contact point for IT Service Desk after office hours

Requirements:

Higher Diploma / Associate Degree / Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or related disciplines

A minimum of 2 years’ experience in data centre or computer room operations

Experience in SAP and professional qualification on ITIL a definite advantage

Good command of English and Chinese languages, both spoken and written

Working Location: North Point

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.