Senior Customer Service Ops Lead (Airport & Training)

Airport Authority Hong Kong

Hong Kong

On-site

HKD 320,000 - 460,000

Full time

2 days ago
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Job summary

Airport Authority Hong Kong is seeking a capable professional to support CSO contract management, training coordination, and delivery of customer service excellence initiatives. The role involves coordinating with internal departments and external vendors to ensure quality and timely outcomes, while maintaining high standards of communication.

Ideal candidates will have a degree and at least 3 years of relevant experience in customer service or airport operations, with strong English and Chinese

Job description

Airport Authority Hong Kong is seeking a capable professional to support CSO contract management, training coordination, and delivery of customer service excellence initiatives. The role involves coordinating with internal departments and external vendors to ensure quality and timely outcomes, while maintaining high standards of communication.

Ideal candidates will have a degree and at least 3 years of relevant experience in customer service or airport operations, with strong English and Chinese

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