Senior Customer Service ExecutiveHong KongFull-timePermanent employee

Starteam; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

STARTEAM GLOBAL seeks an experienced Order Management professional in Hong Kong to support Sales and manage ERP data across the order lifecycle. You will track consignments, coordinate with logistics, and ensure on-time order fulfilment while maintaining accurate records and driving continuous improvement.

The role emphasizes data accuracy, cross-functional collaboration, and proactive communication with customers and suppliers.

Qualifications

• Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer-oriented environment.
• Superior in organization and priority setting, accurate with attention to detail and the ability to multi-task.
• Superior analytical and problem-solving skills to assess and manage complex situations.
• Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.
• Excellent command in spoken and written English and local language.
• Proficiency in MS Office applications, ERP system experience.

Responsibilities

• Support Sales team to maintain Customer Master Data and Specific Information in ERP if required.
• Maintain life cycle for items from NPI to awarded.
• Handle all order management operations and ensure data accuracy in ERP.
• Follow-up demand signals orders & agreements (Consignments, Delivery Schedules, KANBAN, Frame Contracts).
• Take physical inventory of consignment stock if required.
• Coordinate with logistics on special transport and packing lists.
• Ensure on-time delivery through internal coordination with global offices.
• Support claim handling related to orders.
• Collaborate with Supply Chain Management on supplier issues and improvements.
• Support EQ handling and cross-department coordination.
• Monitor order booking performance and provide forecast updates to suppliers.
• Analyze forecast vs. actual orders and share deviations with Sales for follow-up.
• Participate in sales meetings and customer visits as needed.
• Track order status to ensure on-time, accurate shipments.
• Monitor factory fill-rates and adjust capacity per strategy.
• Follow up payment status with customer and resolve overdue payments.

Skills

Organizational skills

Attention to detail

Communication skills

Teamwork

Negotiation

Analytical thinking

ERP experience

MS Office

Multi-tasking

Problem-solving

Education

Professional education in business management

PCB industry experience (3+ years)

Tools

ERP system

Job description

• Support Sales team to maintain Customer Master Data and Specific Information in ERP if required.
• Support Sales team to track and update item life cycle from NPI to business awarded if required.
• Responsible for full range of order management operations and activities, incl. handle all necessary documents andmaintainall relevant data in ERP inan accurateandtimelymanner.
• Responsible and follow-up all demand signals orders & agreement (Consignment, Delivery Schedule, KANBAN,Outline Frame Contract).
• Take physical inventory of consignment stock if required.
• Initiate special transport and follow-up packing list handling in cooperation with logistics.
• Ensure customer requirements are answered and deliveredon-timethrough internal coordination with global offices and back up by intercompany tools.
• Support all activities related to claim handling relevant for order management.
• Manage own factory issues proactively with related teams. For partner suppliercooperate togetherwith Supply Chain Management to push for solution and improvement.
• Support Engineering Questions (EQ) handling in-time.
• Cooperate pro-actively with related departments and launch early warning to customers and escalation messages to related parties.
• Monitoring order booking performance for assigned customers and closely work with customer to get an update forecast & share to suppliers if required.
• Analyse and compare the forecast & actual order booking of assigned customers to identify large deviation from the agreement and share to Sales Team for follow up action.
• Support and participate sales activities such as meetings, conduct customer visits if required.
• Track order management related KPIs and report to supervisor to drive continuous improvement.
• Monitor supplier performances in terms of order processing and highlight deviations to related department.
• Analyse stock value in ERP, identify critical items such as slow movers and expiring shelf life .
• Monitor and follow-up on order status to ensure on-time, correct and in-full shipment.
• Monitor factory fill-rates and manage agreed capacities pro-actively according to set strategy.
• Follow up payment status with customer on regular base,work with customer/Sales to settle overdue payment (if any).

Job Requirements

• Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer-oriented environment.
• Superior in organization and priority setting, accurate with attention to detail and the ability to multi-task.
• Superior analytical and problem-solving skills to assess and manage complex situations.
• Ability to work independently and in a team.
• Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.
• Superior communication and interpersonal skills.
• Able to work independently with a pro-active, self-motivated,diligentand responsible manner.
• Ability to effectively work with people at all levels in a multi-disciplinary and multicultural environment.
• Excellent command in spoken and written English and local language.
• Proficiency in all MS Office applications, ERP system experience.

Competencies & Skills:

• Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer-oriented environment.
• Superior in organization and priority setting, accurate with attention to detail and the ability to multi-task.
• Superior analytical and problem-solving skills to assess and manage complex situations.
• Ability to work independently and in a team.
• Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.
• Superior communication and interpersonal skills.
• Able to work independently with a pro-active, self-motivated,diligentand responsible manner.
• Ability to effectively work with people at all levels in a multi-disciplinary and multicultural environment.
• Excellent command in spoken and written English and local language.
• Proficiency in all MS Office applications, ERP system experience.

Education & Work Experience:

• Professionaleducation in business management or relatedfield.
• Minimum 3 years of work experience in PCB related business environment.

About us

With over 35 years of expertise, STARTEAM GLOBAL is an established PCB manufacturer serving the automotive, industrial, telecommunications, energy, consumer, and medical sectors worldwide.Our production sites in China, Italy, and Thailand, along with offices in Germany, China, Hong Kong SAR, Italy, and the UK, give us a global footprint to deliver fast, customer-focused solutions — from prototypes to mass production.We build reliable connections — not only in our products but also within our teams and partnerships. As members of the United Nations Global Compact and EcoVadis-rated for sustainability, we are committed to responsible manufacturing and ethical business practices.As a proud equal opportunity employer, we celebrate diversity and believe the strongest teams are built on honesty, determination, responsibility, and teamwork.Join STARTEAM GLOBAL and build a career where your expertise drives innovation, your values shape culture, and your growth is supported every step of the way.