Senior Customer Relations Manager, Life Insurance

Bank of China (Hong Kong); Hong Kong; On-site; HKD 480,000 - 640,000; Full time

Benefits offered by this job

5-day work week

Medical insurance

Life insurance

Training & development

Allowances

Job summary

Bank of China (Hong Kong) is seeking a seasoned professional for a leadership role in life insurance operations. The ideal candidate holds professional qualifications (FLMI, ACS), has 6+ years of experience, and at least 3 years in a supervisory capacity.

You will manage key customer relationships and ensure service excellence across English and Chinese speaking clients. The role requires strong communication, problem-solving, and organizational skills, with proficiency in MS Word and Excel.

Qualifications

• Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS).
• 6+ years of life insurance experience with at least 3 years in a supervisory role.
• Strong customer-service mindset and excellent interpersonal skills.
• Fluent in English and Chinese; Mandarin is a plus.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Attention to detail

Organizational skills

Education

Professional insurance qualifications (FLMI, ACS)

Tools

MS Word

MS Excel

Chinese Word Processing

Job description

Bank of China (Hong Kong) is seeking a seasoned professional for a leadership role in life insurance operations. The ideal candidate holds professional qualifications (FLMI, ACS), has 6+ years of experience, and at least 3 years in a supervisory capacity.

You will manage key customer relationships and ensure service excellence across English and Chinese speaking clients. The role requires strong communication, problem-solving, and organizational skills, with proficiency in MS Word and Excel.