Senior Creator Ecosystem Manager, Binance Square

Binance; Hong Kong; Remoto; HKD 900.000 - 1.500.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first policy

Competitive salary

Career growth opportunities

Descrizione del lavoro

Binance is seeking a senior Governance, Policy and Trust & Safety leader to shape content standards, moderation frameworks, and risk management for its global crypto ecosystem. You will partner with Legal, Compliance, and Product teams to align governance with regulations and drive AI-assisted moderation improvements.

You will lead cross‑functional moderation operations, define KPIs, manage vendor relationships at scale, and report on ecosystem health through dashboards and transparency reports.

Competenze

• 5–8+ years in trust & safety, content moderation, or governance at a major internet/social platform.
• Deep understanding of crypto, blockchain, and Web3 — able to identify crypto-native risks and bad actors.
• Experience managing moderation teams and vendor relationships at scale.
• Strong policy-writing and decision-making skills under ambiguity.
• Data-driven; comfortable with dashboards, SQL, and operational metrics.
• Fluent English (verbal & written); calm, decisive under pressure.

Mansioni

• Design, maintain, and iterate on platform content policies and community guidelines.
• Define moderation standards for crypto-specific content risk and drive policy enforcement frameworks.
• Oversee day-to-day moderation operations, including internal teams and outsourced vendors.
• Partner with Product and Engineering to improve AI moderation tools, classifiers, and reporting systems.
• Monitor emerging threats and coordinate incident response for high-severity content violations.
• Develop escalation protocols and align governance with global regulatory requirements.
• Define and track governance KPIs and publish transparency insights for leadership.

Conoscenze

Trust & safety

Content moderation

Platform governance

Policy-writing

Data-driven

SQL

English fluency

Stakeholder communication

Strumenti

AI moderation tools

Dashboards

Descrizione del lavoro

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

Binance Square aims to be the one-stop social platform for the latest trends in Web3 and crypto. With a vast selection of content from renowned crypto experts, avid enthusiasts, and trusted media sources, the platform serves as a bridge between content creators and their followers, customizing users’ feeds based on their respective engagement history. Join us to be part of a team that is shaping the future of social interaction in the crypto space.

Job Description

Governance & Policy

• Design, maintain, and iterate on platform content policies and community guidelines.
• Define moderation standards for crypto-specific content risk: scams, market manipulation, misinformation, harmful financial advice.
• Drive policy enforcement frameworks — balancing automation with AI review.

Moderation Operations

• Oversee day-to-day moderation operations, including internal teams and outsourced vendors.
• Optimize moderation workflows and quality assurance processes.
• Partner with Product and Engineering to improve AI moderation tools, AI classifiers, and reporting systems.

Ecosystem Risk Management

• Monitor emerging threats and abuse patterns across the platform.
• Lead incident response for high-severity content violations and crisis scenarios.
• Develop escalation protocols and cross-team coordination mechanisms.
• Work with Legal, Compliance, and Policy teams to align governance with global regulatory requirements.
• Partner with Creator Ops to educate and communicate policy changes to the creator community.
• Represent Binance Square's governance philosophy to internal and external stakeholders.

Data & Reporting

• Define and track governance KPIs: moderation accuracy, turnaround time, user appeals, ecosystem health trends.
• Produce regular transparency reports and insights for leadership

Job Requirement

• 5–8+ years in trust & safety, content moderation, or platform governance at a major internet/social platform.
• Deep understanding of crypto, blockchain, and Web3 — able to identify crypto-native risks and bad actors.
• Experience managing moderation teams and vendor relationships at scale.
• Strong policy-writing and decision-making skills under ambiguity.
• Data-driven; comfortable with dashboards, SQL, and operational metrics.
• Fluent English (verbal & written); calm, decisive under pressure.

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.