Banking Contact Centre Specialist — Tech & Operations

China, Beijing Branch; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

the Bank in Hong Kong offers a customer service role focused on Trade, Cash and Corporate banking products. You will handle inbound and outbound inquiries, understand customer needs, provide tailored solutions, and coordinate resolutions from One Island East.

English and Chinese proficiency plus MS Office skills are required. Degree or diploma is required; experience with corporate banking customers is preferred.

Qualifications

• Degree or diploma holder.
• Experience in serving Trade/Cash/Corporate Banking customers preferred.
• Strong telephone manners and attentive listening.
• Proficient in English and Chinese (spoken and written).
• Proficient in Microsoft Office applications.
• Knowledge in Finacle system is a plus.

Responsibilities

• Deliver excellent inbound or outbound service via telephone or non-phone channels to internal/external customers on Trade/Cash/Corporate banking products.
• Understand customers' needs and provide appropriate solutions.
• Provide advisory service and insights to meet customer needs.
• Solicit customer feedback and identify trends for improvements.
• Record, track and coordinate resolution of all customer queries/feedbacks.
• Handle ad-hoc projects or customer issue analysis.

Skills

Telephone communication

Bilingual English & Chinese

MS Office proficiency

Finacle knowledge

Education

Degree or diploma

Tools

Finacle

Job description

the Bank in Hong Kong offers a customer service role focused on Trade, Cash and Corporate banking products. You will handle inbound and outbound inquiries, understand customer needs, provide tailored solutions, and coordinate resolutions from One Island East.

English and Chinese proficiency plus MS Office skills are required. Degree or diploma is required; experience with corporate banking customers is preferred.