Senior Complex Claims Examiner, GL & Auto Liability

AIG Insurance Hong Kong Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

AIG Insurance Hong Kong Limited is seeking a Complex Claims Examiner to handle Casualty GL and Auto Liability claims of intermediate complexity from initial enquiry through liability analysis and quantum assessment. You will work to resolve claims timely, accurately, and with a strong customer service standard while adhering to regulatory requirements.

Reporting to the Complex Claims Team Manager, the role involves detailed claims handling, coverage determinations, and proactive communication

Qualifications

• Experience with Casualty GL and Auto Liability technical claims.
• Ability to determine coverage and conduct liability analysis.
• Strong negotiation and dispute resolution capabilities.
• Proven time management and diary management skills.
• Ability to communicate clearly with internal and external stakeholders.

Responsibilities

• Handle Casualty GL and Auto Liability claims of intermediate complexity from enquiry to liability analysis and quantum assessment.
• Provide timely, accurate resolutions while mitigating indemnity and expense exposure.
• Communicate developments to key internal and external stakeholders.
• Manage vendor and litigation activities on complex claims within allocated authority.
• Contribute to continuous improvement and adherence to best practice procedures.
• Demonstrate high technical competence in intermediate to high complexity claims.

Skills

Casualty GL knowledge

Auto Liability knowledge

Negotiation skills

Time management

Stakeholder communication

Team collaboration

Job description

AIG Insurance Hong Kong Limited is seeking a Complex Claims Examiner to handle Casualty GL and Auto Liability claims of intermediate complexity from initial enquiry through liability analysis and quantum assessment. You will work to resolve claims timely, accurately, and with a strong customer service standard while adhering to regulatory requirements.

Reporting to the Complex Claims Team Manager, the role involves detailed claims handling, coverage determinations, and proactive communication