Senior HNW Claims & Compliance Specialist

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 669,600 - 892,800; Full time

Job summary

AIA Hong Kong and Macau is seeking a skilled professional for High Net Worth Claims Management. The role includes managing high-value claims, ensuring regulatory compliance, and resolving customer complaints. The ideal candidate must have a minimum of 6–8 years of claims experience and a relevant bachelor’s degree.

You will collaborate with internal teams while maintaining high service standards and enhancing customer experience. Strong analytical and communication skills are essential for success in this position.

Qualifications

• Minimum 6–8 years of relevant claims experience, particularly with High Net Worth claims.
• Strong understanding of regulatory and compliance requirements.
• Experience in complaint handling and managing stakeholder communications.

Responsibilities

• Manage the end-to-end processing of High Net Worth claims.
• Resolve customer complaints effectively and empathetically.
• Act as a Claims Subject Matter Expert for compliance initiatives.

Skills

Technical claims expertise

Complaint handling skills

Analytical skills

Communication skills

Education

Bachelor's degree or above in Insurance, Business Administration, Healthcare, or related

Job description

AIA Hong Kong and Macau is seeking a skilled professional for High Net Worth Claims Management. The role includes managing high-value claims, ensuring regulatory compliance, and resolving customer complaints. The ideal candidate must have a minimum of 6–8 years of claims experience and a relevant bachelor’s degree.

You will collaborate with internal teams while maintaining high service standards and enhancing customer experience. Strong analytical and communication skills are essential for success in this position.