Senior Client Advisor

Richemont (Cartier/Van Cleef); Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Jaeger-LeCoultre in Hong Kong seeks a seasoned luxury watch sales professional to join its boutique team. The ideal candidate will leverage deep product knowledge and a refined clienteling approach to achieve personal and store targets.

The role requires fluent Cantonese, English and Mandarin, with a minimum of 5 years in luxury watches. A proactive, outgoing team player with excellent interpersonal skills is valued. Training and a premium-brand environment are offered.

Qualifications

• Minimum 5 years' experience in luxury watch industry.
• Good command of Cantonese, English and Mandarin.
• Self-motivated with positive attitude and professional selling techniques.
• Outgoing team player with strong interpersonal and communication skills.

Responsibilities

• Sales and customer service: Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions).
• Provide qualitative customer service by delivering the best customer service.
• Promote and sell products by identifying customers' needs and suggest merchandise to meet their needs.
• Policies and procedures: Understands and abide by safety regulations and security procedures.
• Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications.
• Have complete and accurate knowledge of the Brand and our products.
• Follow authorization and reporting procedures.

Skills

Cantonese

English

Mandarin

Luxury retail sales

Job description

THE WATCHMAKER OF WATCHMAKERS

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison's watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

Main Responsibilities

• Sales and customer service
  • Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions)
  • Provide qualitative customer service by delivering the best customer service
  • Promote and sell products by identifying customers' needs and suggest merchandise to meet their needs
• Policies and procedures
  • Understands and abide by safety regulations and security procedures
  • Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications
  • Have complete and accurate knowledge of the Brand and our products
  • Follow authorization and reporting procedures

Candidate Profile

• Minimum 5 years' experience in luxury watch industry
• Good command of Cantonese, English and Mandarin
• Self-motivated with positive attitude and professional selling techniques
• Outgoing team player with strong interpersonal and communication skills