Flagship Boutique Director

Chopard; Hong Kong; On-site; HKD 1,500,000 - 2,000,000; Full time

Job summary

Chopard in Hong Kong seeks a Boutique Director to lead the boutique team, drive sales, develop high-end client relationships, and enhance the brand image. You will oversee performance, stock control, and events, while collaborating with CRM to expand the client base and sustain profitability.

Ideal candidates have extensive luxury retail experience, strong leadership, and fluency in English, Cantonese, and Mandarin.

Qualifications

• 8 years' luxury retail experience with at least 4 years in management level.
• Excellent customer relations management skill with solid client base.
• Sound knowledge in Watch & Jewelry industry is a definite asset.
• Excellent leadership, presentation and communication skills.
• Sales-driven and able to work under pressure.
• Strong business sense of retail service, passion in retail operations.
• Knowledge of computer applications.
• Excellent in English, Cantonese and Mandarin.

Responsibilities

• Oversee the overall management, sales performance, and client development of the boutique through the effective implementation of the Maison's strategy.
• Drive the achievement of boutique sales targets through strategic initiatives, active business development.
• Develop the High-End business and animate the High Jewellery Salon.
• Be a key person for client acquisition and lead the team to acquire new clients, including off-boutique efforts.
• Partner closely with the CRM team to develop and implement client development strategies for key customer segments.
• Coordinate and manage High Jewellery Events in the boutique.
• Be responsible for perfect upkeep of the boutique and stock control and management.
• Organizes weekly meetings to communicate objectives, share business updates, and foster team collaboration.
• Coach and motivate the boutique team through recruitment, performance and management.
• May travel for seminars or to visit clients and attend functions to entertain its clients.
• Provide market intelligence report on other boutiques and boutiques staff.

Skills

Leadership

Client development

Sales strategy

Communication

Team management

Retail operations

Watch & Jewelry knowledge

English Cantonese Mandarin

Job description

The Boutique Director serves as a Brand Ambassador of the Maison and is responsible for leading the boutique team to achieve outstanding performance in both the short and long term, including sales growth, profitability, client development, and brand image enhancement.

• Oversee the overall management, sales performance, and client development of the boutique through the effective implementation of the Maison's strategy
• Drive the achievement of boutique sales targets through strategic initiatives, active business development
• Develop the High-End business and animate the High Jewellery Salon
• Be a key person for client acquisition. He/she should lead the efforts of the team to acquire new clients, not only by converting the walk-in clients, but also by following a tactic of client acquisition outside the boutique
• Partner closely with the CRM team to develop and implement client development strategies for key customer segments
• Coordinate and manage High Jewellery Events in the boutique
• Be ultimately responsible for a perfect up keeping of the boutique at all times
• Assume overall responsibility for stock control and management
• Organizes weekly meeting to communicate objectives, share business updates, and foster team collaboration.
• Coach and motivate the boutique team through effective recruitment, performance and management
• Might be requested to travel for seminars or to visit clients and attend functions to entertain its clients
• Provide market intelligence report on other boutiques and boutiques staff

Requirements:

• 8 years' luxury retail experience with at least 4 years in management level
• Excellent customer relations management skill with solid client base
• Sound knowledge in Watch & Jewelry industry is a definite asset
• Excellent leadership, presentation and communication skills
• Sales-driven and able to work under pressure
• Strong business sense of retail service, passion in retail operations
• Knowledge of computer applications
• Excellent in English, Cantonese and Mandarin