Boutique Manager

伯赛思（上海）管理咨询有限公司; Hong Kong; On-site; HKD 420,000 - 580,000; Full time

Job summary

伯赛思（上海）管理咨询有限公司 in Hong Kong seeks an experienced Boutique Manager to lead a high-end jewelry team, align operations with brand standards, and optimize client relationships in a luxury environment.

The role focuses on staff development, schedule management, and revenue growth through VIP client engagement, portfolio development, and visual merchandising oversight. A background in business or sales with strong communication is essential.

Qualifications

• 5 years+ experience in Jewelry and team Management.
• Bachelor’s or master’s degree in Business Management, Sales or related field.
• Excellent verbal and written communication.
• Strong organizational skills.
• Project Management.
• Sales and customer focus with the ability to develop clientele (including VIP).
• Results Driven

Responsibilities

• Coach, mentor and develop staff following the Company’s guidelines.
• Maintain employees’ work schedules including assignments, job rotation, paid time off and cover for absenteeism.
• Train staff on customer service, products, sales arguments and sales tools.
• Ensure health and safety rules/procedures are complied with.
• Assist the Retail’s Director and the HR Department in recruiting and retaining the right profiles.
• Follow up on individual and collective objectives for the team to reach business goals.
• Motivate the team to accomplish and maximize sales targets and retail KPIs.
• Provide monthly sales report and share qualitative feedback from the sales team and the clients with the Retail Management Team.
• Review team performance and provide feedback on a regular basis.
• Supervise the Boutique back office and administration.
• Oversee the Boutique maintenance.
• Responsible for stock take. Conduct weekly inventory, and total stock count one a month.
• Monitor compliance with stock transfer procedures.
• Supervise and monitor the team to deliver exceptional customer service & experience within the Company's strategy and guidelines.
• Build, maintain and develop good relationships with clients.
• Nurture the customer database so as to improve transformation rates, upsell sales and customers' retention.
• Support the team in client relationship build-up to enhance loyalty.
• Learn about the creative industry with a focus on High Jewellery.
• Represent the exclusive and luxury image through behavior and grooming.
• Liaise with the Retail Management Team to ensure the visual expression of the Boutique is in line with corporate branding guidelines (furniture, decoration materials, packaging, brochures)

Skills

Jewelry sales leadership

Team management

Customer service

Communication skills

Project management

Education

Bachelor’s or master’s degree in Business Management, Sales or related field

Job description

Job Descriptions

Responsibilities:

• Coach, mentor and develop staff following the Company’s guidelines;


• Maintain employees’ work schedules including assignments, job rotation, paid time off and cover for absenteeism.


• Train staff on customer service, products, sales arguments and sales tools;


• Ensure health and safety rules/procedures are complied with;


• Assist the Retail’s Director and the HR Department in recruiting and retaining the right profiles.

Performance & Sales Achievement

• Follow up on individual and collective objectives for the team to reach business goals;


• Motivate the team to accomplish and maximize sales targets and retail KPIs;


• Provide monthly sales report and share qualitative feedback from the sales team and the clients with the Retail Management Team;


• Review team performance and provide feedback on a regular basis.

Boutique Operations & Administration

• Supervise the Boutique back office and administration;


• Oversee the Boutique maintenance;


• Responsible for stock take. Conduct weekly inventory, and total stock count one a month;


• Monitor compliance with stock transfer procedures;

Client & Portfolio Development

• Supervise and monitor the team to deliver exceptional customer service & experience within the Company's strategy and guidelines;


• Build, maintain and develop good relationships with clients;


• Nurture the customer database so as to improve transformation rates, upsell sales and customers' retention;


• Support the team in client relationship build-up to enhance loyalty;


• Learn about the creative industry with a focus on High Jewellery;


• Represent the exclusive and luxury image through behavior and grooming.

Marketing and Visual Merchandising

• Liaise with the Retail Management Team to ensure the visual expression of the Boutique is in line with corporate branding guidelines (furniture, decoration materials, packaging, brochures);

Job Qualifications

• 5 years+ experience in Jewelry and team Management;


• Bachelor’s or master’s degree in Business Management, Sales or related field;


• Excellent verbal and written communication;


• Strong organizational skills;


• Project Management;


• Sales and customer focus with the ability to develop clientele (including VIP);


• Results Driven

Job Type

Recruitment Type：Experienced

Work Type：Full-Time

工作城市：Hong Kong

工作地区：Asia Pacific

所属行业：Watch Fine Jewllery

Job requirements

• Degree：Bachelor at least


• Management Experience：Required