Senior Claims Leader – General Insurance & Analytics

CPJobs International; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

CPJobs International in Hong Kong seeks a seasoned Claims Manager (General Insurance) to lead a high-performance claims team and drive strategic direction aligned with business goals. The role focuses on process improvement, regulatory compliance, and cross-border collaboration.

The ideal candidate has a Bachelor's degree in insurance or related fields, 10 years in general insurance claims (5+ in management), and fluency in English and Mandarin to support audits and regulatory reviews.

Qualifications

• Experience leading claims teams and setting performance goals.
• Strong knowledge of insurance regulations and industry challenges.
• Excellent written and spoken English and Chinese (Mandarin).

Responsibilities

• Lead teams and provide strategic direction aligned with the organization's goals and objectives.
• Foster effective work teams with clearly defined responsibilities and performance expectations to ensure high productivity levels.
• Establish processes, such as claims guidelines, to facilitate claims automation.
• Implement the compliance policy and achieve favourable outcomes in audits and regulatory reviews.
• Analyse claims and prepare regular management reports and statistics for various business units and management reviews.

Skills

Leadership

Team management

Regulatory knowledge

Analytical skills

Communication

English & Chinese

Education

Bachelor's degree in insurance or related fields

ANZIIF (Senior Asso./ Fellow CIP)

Job description

CPJobs International in Hong Kong seeks a seasoned Claims Manager (General Insurance) to lead a high-performance claims team and drive strategic direction aligned with business goals. The role focuses on process improvement, regulatory compliance, and cross-border collaboration.

The ideal candidate has a Bachelor's degree in insurance or related fields, 10 years in general insurance claims (5+ in management), and fluency in English and Mandarin to support audits and regulatory reviews.