Claims Strategy & Operations Lead (Mandarin)

ACTS Consulting Co

Hong Kong

On-site

HKD 900,000 - 1,400,000

Full time

2 days ago

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Job summary

ACTS Consulting Co in Hong Kong seeks a senior General Insurance Claims leader to drive strategy and oversee high‑performing teams. You will set clear responsibilities, optimize claims processes, and ensure compliance with regulatory reviews, while delivering regular managerial analyses for multiple business units.

The role emphasizes leadership, regulatory insight, and a results‑oriented approach, with strong communication across English and Mandarin Chinese.

Qualifications

Bachelor's degree in insurance or related fields (ANZIIF Senior Associate / Fellow CIP).
10 years of General Insurance claims experience, including 5 years in management.
Knowledge of insurance regulations and industry challenges.
Results-oriented, analytical, and detail-focused problem solver.
Proven leader of high-performing teams with strong communication skills.
Proficient in written and spoken English and Chinese (Mandarin required).

Responsibilities

Lead teams and provide strategic direction aligned with the organization's goals and objectives.
Foster effective work teams with clearly defined responsibilities and performance expectations to ensure high productivity levels.
Establish processes, such as claims guidelines, to facilitate claims automation.
Implement the compliance policy and achieve favourable outcomes in audits and regulatory reviews.
Analyse claims and prepare regular management reports and statistics for various business units and management reviews.