Senior Business Operations Associate (AI Enabled Workflow)

Crypto.com; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Crypto.com is seeking a Senior Business Operations Associate to orchestrate an AI-native operating environment across people, AI agents, and cross-functional teams. You will translate priorities into reliable production workflows, ensure clear ownership and escalation, and drive real-time alignment in a fast-moving, high-ownership role.

You will collaborate with Engineering, Product, Operations, Compliance, Legal, Marketing and support teams to deploy AI-agent capabilities, test workflows, and

Qualifications

• 4+ years of experience in business operations, product operations, strategy, or related role.
• Strong business judgement and practical problem-solving in operations, product, or client contexts.
• Technical literacy to work with AI agents, prompts, workflows, APIs, and automation.
• Clear, concise, and responsive communication across multiple stakeholders.
• Ability to prioritise under uncertainty with sensible trade-offs.
• Comfort in an AI-native environment with multiple AI agents across functions.
• High attention to detail and reliability in high-impact workflows.

Responsibilities

• Coordinate real-time alignment across business teams, Engineering, Product, Operations, AI agents, and stakeholders.
• Translate business priorities into clear workflows, owners, decision points and next actions.
• Identify bottlenecks, handoffs gaps, and conflicting priorities.
• Maintain visibility across initiatives and ensure critical work progresses.
• Test and refine AI-heavy workflows, including edge cases and escalation rules.
• Build feedback loops between business users, AI agents, and Engineering.
• Own quality standards for AI-assisted internal processes and ensure proper handoffs and escalation points.

Skills

Cross-functional collaboration

Business judgement

Technical literacy

Clear communication

Prioritisation under uncertainty

AI-native environment experience

Attention to detail

Rapid learning

Job description

About the role
We are looking for a Senior Business Operations Associate to help run an AI-native operating environment across people, AI agents, and cross-functional teams.

This is a high-ownership business operations role for someone who combines strong business judgement with enough technical fluency. You will help turn AI-agent capabilities into reliable production workflows, keep teams aligned in real time, and ensure that AI-heavy processes have clear ownership, quality standards, handoffs, and escalation paths.

The role sits at the intersection of business operations, product operations, technology, and digital assets. You will need to move quickly, communicate clearly, understand changing market context, and remain dependable when urgent internal issues arise.

What you’ll do

Real-time business and team alignment

• Coordinate real-time alignment across business teams, Engineering, Product, Operations, AI agents, and other stakeholders.
• Translate business priorities into clear workflows, owners, decision points, and next actions.
• Identify bottlenecks, unclear handoffs, conflicting priorities, and gaps in execution.
• Maintain visibility across fast-moving initiatives and ensure critical work continues to move forward.
• Stay informed about market, product, and digital-asset developments that may affect internal priorities.

AI-enabled production workflows

• Partner with Engineering to identify where AI-agent capabilities can improve business and operational workflows.
• Help translate business requirements into agent prompts, workflow logic, operating procedures, and quality criteria.
• Support the deployment of AI-agent capabilities into reliable production processes.
• Test and refine AI-heavy workflows, including edge cases, failure modes, escalation rules, and human handoffs.
• Build practical feedback loops between business users, AI agents, and Engineering.

Quality, handoffs, and escalation

• Own quality standards for AI-assisted and AI-driven internal processes.
• Ensure that workflows have clear inputs, outputs, ownership, approval points, and escalation paths.
• Monitor process performance and identify when an agent or workflow requires human intervention.
• Investigate execution failures, incomplete handoffs, inconsistent outputs, and operational gaps.
• Drive issues to resolution and ensure that lessons learned are incorporated into the relevant workflow or SOP.

Cross-functional execution

• Work across Corporate Development, Product, Engineering, Compliance, Legal, Marketing, Customer Support, and other teams.
• Coordinate complex initiatives with multiple dependencies and changing deadlines.
• Prepare concise updates, decision summaries, operating trackers, and escalation notes.
• Support internal launches, process changes, and other high-priority initiatives.
• Act as the connective layer between business stakeholders and technical teams.

Urgent internal support

• Provide reliable coverage for urgent internal issues when required.

What we’re looking for

• 4+ years of experience in business operations, product operations, strategy, or a related role, with a proven track record of driving cross-functional initiatives and operational improvements
• Strong business judgement and practical problem-solving skills, with an operations, client, or product-operations mindset.
• Technical literacy to work with Engineering on AI agents, prompts, workflows, APIs, and automation.
• Clear, concise, and responsive communication, with strong follow-through across multiple stakeholders.
• Ability to prioritise under uncertainty, manage ambiguity, and make sensible trade-offs.
• Comfort working in an AI-native environment with multiple AI agents across functions.
• High attention to detail and reliability when handling sensitive or high-impact workflows.
• Willingness to learn quickly and balance speed with quality, controls, and human oversight.