Senior Banking Operations & Compliance Analyst

China CITIC Bank International Limited; Hong Kong; On-site; HKD 300,000 - 500,000; Full time

Job summary

China CITIC Bank International Limited seeks staff to support the Mandatory Reference Checking Scheme (MRC) in Hong Kong. Responsibilities include monitoring account opening processes, AML checks, and ensuring compliance across IPC activities.

The role involves monitoring staff and customer service requests, updating systems, and participating in system enhancements to improve operational efficiency. Strong attention to detail and bilingual skills are preferred.

Qualifications

• Minimum 3 years of banking experience preferred.
• Proficient in MS Office and office productivity tools.
• Good written and spoken English and Chinese.

Responsibilities

• Monitor the processes of account opening applications for due diligence, AML checks and risk scoring.
• Ensure timely and proper updates of staff account maintenance requests in relevant systems.
• Oversee return mail processes and update records; resend documents as needed.
• Monitor customer information maintenance requests (Opt-out, phone banking, token issuance).
• Track account service requests (cheque books, signature imaging, bank confirmations).
• Monitor personal and business internet banking maintenance; verify document scanning indexing and imaging.
• Handle ad hoc tasks and assign work to the maker pool; monitor SLA and rejection status.
• Assist manager to review and update procedure manuals.
• Suggest daily operation improvements to increase efficiency.
• Participate in system enhancement UATs as assigned; ensure BU instructions are approved.

Skills

MS Office

English & Chinese

Education

Secondary education or above

Job description

China CITIC Bank International Limited seeks staff to support the Mandatory Reference Checking Scheme (MRC) in Hong Kong. Responsibilities include monitoring account opening processes, AML checks, and ensuring compliance across IPC activities.

The role involves monitoring staff and customer service requests, updating systems, and participating in system enhancements to improve operational efficiency. Strong attention to detail and bilingual skills are preferred.