Senior Account Services Specialist, Banking Operations

China CITIC Bank International Limited; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Job summary

China CITIC Bank International Limited in Hong Kong is seeking a Senior Officer in Banking Operations to monitor the end-to-end account opening process and ensure completeness of customer data for due diligence. You will oversee AML name scanning, risk scoring, and negative checks in accordance with bank policies, and supervise staff account maintenance requests to ensure timely, accurate updates.

The role includes managing return mail handling, updating of customer information maintenance

Qualifications

• Minimum 3 years of banking experience.
• Good knowledge in banking policy and operational procedures.
• Basic knowledge in Customer Due Diligence, AMLO, FATCA & CRS.
• Proficient in MS Office.

Responsibilities

• Monitor the processes of account opening application from physical or electronic channels to ensure completeness of customer due diligence documentation, AML name scanning, risk scoring and negative checking adhere to the Bank’s relevant policies.
• Monitor the staff account maintenance request is timely and properly updated into relevant systems.
• Monitor the return mail process, ensure the returned record is timely updated in system and the returned document is properly resent to customer.
• Monitor customer information maintenance request such as Opt-out, phone banking maintenance, security token issuance, etc.
• Monitor account service request such as cheque book application, signature imaging, bank confirmation and force customer closure.
• Monitor personal internet banking (PIB) & Business internet banking (BIB) maintenance Verify the input correctness of document scanning, indexing, Signature imaging update.
• Monitor other ad hoc tasks as assigned.
• Assign tasks to the maker pool as well as monitor their completion within SLA and rejection status.
• Assist manager to review and update procedure manuals.
• Initiate streamline ideas on daily operations to increase job efficiency.
• Participate in different system enhancement UATs as assigned.
• Ensure the instructions coming from BUs are duly approved.

Skills

Bilingual English Chinese

Attention to detail

Banking knowledge

Education

Secondary education or above

Tools

MS Office

Job description

China CITIC Bank International Limited in Hong Kong is seeking a Senior Officer in Banking Operations to monitor the end-to-end account opening process and ensure completeness of customer data for due diligence. You will oversee AML name scanning, risk scoring, and negative checks in accordance with bank policies, and supervise staff account maintenance requests to ensure timely, accurate updates.

The role includes managing return mail handling, updating of customer information maintenance