Senior Associate/ AVP-Client Service

East West Bank; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Job summary

East West Bank in Hong Kong seeks a client service professional to support commercial banking clients throughout their banking journey. You will be the key contact for onboarding, KYC and account setup, coordinating with Relationship Managers and internal teams to ensure accurate and timely processing.

The role requires excellent English, Cantonese and Mandarin, strong communication, attention to detail, and a proactive, ownership-driven approach to regulatory compliance and cross-border service

Qualifications

• University degree with 5-8 years of experience handling account opening and providing customer service to clients.
• Prior experience in Private Equity, Commercial Banking and/or Cross Border Coverage is an advantage.
• Good interpersonal and communication skills.
• Team player, self-starter and detail-oriented.
• Willing to take ownership and handle new knowledge exposure.
• Good command of English, Cantonese and Mandarin.
• Comply with HKMA and regulatory requirements.”

Responsibilities

• Serve as customer’s key contact point to initiate customer operational instructions.
• Provide support to Business Unit and Relationship Managers on client management including daily enquiries, operational transactions and deal execution.
• Provide administrative support to Relationship Managers.
• Perform CDD/KYC and compliance related matters and collaborate with internal parties for account conduct monitoring.
• Assist onboarding procedures on KYC and account opening documentation.
• Fulfill internal monitoring requirements including KYC reviews and cross-border deposits.
• Collaborate with different parties to ensure timely transaction processing and delivery of customer-focused service.
• Ensure compliance with internal guidelines and regulatory requirements.
• Perform any ad-hoc project as assigned.

Skills

Interpersonal skills

Communication

Team player

Self-starter

Detail oriented

Ownership mindset

Bilingual

Education

University degree

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

Client Service team supports Commercial Banking with focus on delivering efficient, responsive, and relationship-driven support to corporate clients throughout their banking journey. The function serves as a key link between clients, Relationship Managers, and internal banking teams to ensure seamless execution of banking services.

Responsibilities

• Serve as customer’s key contact point to initiate customer operational instructions.


• Provide support to Business Unit and Relationship Managers on client management including daily enquiries, operational transactions and deal execution.


• Provide administrative support to Relationship Managers.


• Perform CDD/KYC and compliance related matters and collaborate with internal parties for account conduct monitoring


• Assist the Customer and Relationship Managers regarding onboarding procedure on KYC and account opening documentations.


• Fulfill internal monitoring requirements, including KYC review for accounts, daily / cross-border deposit report etc.


• Collaborate with different parties to ensure timely transaction processing and delivery of customer-focused service to meet client expectations.


• Ensure compliance of internal guidelines and regulatory requirements.


• Perform any ad-hoc project as assigned

Qualifications

• University degree with 5-8 years of experience in handling account opening and providing customer service to clients.


• Prior experience of working in Private Equity, Commercial Banking and/or Cross Border Coverage will be an advantage.


• Good interpersonal and communication skills.


• Team player, self-starter and detail-oriented.


• Willing to take ownership, challenges and constantly get exposure to new knowledge.


• Good command of English, Cantonese and Mandarin.


• Comply with any conditions imposed by the HKMA and other regulatory bodies.