Senior Administrator, Investor Services

Ogier Legal Limited; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Ogier Global in Hong Kong seeks a Senior Administrator in Investor Services to support the Manager in KYC, registrar and transfer agency activities for a portfolio of investment fund clients.

You will review subscription and redemption activity, prepare investor reports and maintain shareholders registers, while liaising with fund managers on KYC, AEOI and related queries. A professional qualification and strong communication skills are essential.

Qualifications

• 2–3 years' experience in fund administrator, investor services or transfer agency.
• Proficient understanding of AML and AEOI regulations (Cayman Islands).
• Excellent written and verbal communication; fluent in Mandarin and English.
• Strong client service orientation and teamwork.

Responsibilities

• Review and process subscription and redemption activity promptly.
• Deliver dealing confirmations, investor reports, and statements timely.
• Maintain the fund shareholders register up-to-date.
• Liaise with fund managers and respond to investor KYC and AEOI queries.
• Assist with investor KYC and FATCA/CRS reporting.
• Support client onboarding procedures and billing management.
• Handle ad hoc requests from the Manager.

Skills

Mandarin & English

Communication skills

Attention to detail

Teamwork

Client service orientation

Influencing skills

Education

Relevant professional qualification

Tools

Multifonds

Job description

Senior Administrator, Investor Services

Department: Fund Administration - Ogier Global

Employment Type: Permanent

Location: Hong Kong

Description

Assisting the Manager in Investor Services team in all aspects of the administration and management of the provision of Investor KYC and Registrar & Transfer Agency Services. The successful candidate will need to efficiently support the Manager in managing a portfolio of investment fund clients.

Key Responsibilities

• Review and process subscription and redemption activity in a timely manner;
• Ensure delivery of dealing confirmations, investor reports and statements to clients/investors in a timely manner;
• Maintain the register of shareholders of the fund up-to-date
• Liaise with fund managers, investor queries on investor KYC, AEOI and dealing orders
• Basic understanding in hedge fund operations, such as series of shares processing and equalization methodology
• Conducting investor KYC in accordance with the AML regime of the Cayman Islands;
• Conducting AEOI due diligence on investors to identify the tax residency of each investor and to determine whether the interest held by that investor constitutes a “reportable account” under the tax transparency rules;
• Prepare FATCA/CRS files and arrange respective reporting prior to the applicable deadlines;
• Assisting with client on-boarding procedures and billing management;
• Assisting with any ad hoc requests from the Manager as required;

Skills, Knowledge and Expertise

• 2-3 years’ experience working in fund administrator, investor services or transfer agency preferred
• Good knowledge in the AML and AEOI laws and requirements of the Cayman Islands. Experience administering Cayman private equity and/or hedge fund vehicles an advantage
• Excellent academic background and considerable practical experience, supported by a relevant professional qualification
• Excellent written and verbal communication skills. Fluent in both Mandarin and English
• Strong working knowledge of Multifonds would be an advantage
• Commitment to high standards of client service based on understanding needs and delivering solutions
• Excellent management and influencing skills. A role model and team player
• Strong attention to detail. Must be committed and driven to achieving excellence for themselves, their client and their team.