Senior Account Manager- Hong Kong

Booking.com; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

Booking.com is seeking a Senior Account Manager for Hong Kong to drive commercial growth, strengthen strategic partnerships and improve performance of key accommodation partners. You will own a high-value partner portfolio and collaborate with cross-functional teams to deliver data-driven results.

The role sits within the Partner Services organization and reports to a Market Team Manager covering Hong Kong and the wider region.

Qualifications

• Strong stakeholder management skills.
• Data-driven decision making.
• Excellent negotiation abilities.

Responsibilities

• Manage and grow a portfolio of high-potential accommodation partners in Hong Kong (chains, groups, and independents).
• Build long-term, consultative relationships with decision makers at partner organisations.
• Conduct regular business reviews to assess performance and identify opportunities and plan joint actions.
• Negotiate and optimize commercial terms, availability and rate strategies to drive mutual growth.
• Own and deliver revenue, margin and share-of-wallet targets for your portfolio.
• Analyze market, demand and performance data to identify trends, gaps and growth opportunities.
• Coordinate multi-stakeholder initiatives (marketing, content, pricing, product pilots) to support Booking.com objectives.
• Provide structured feedback from partners into internal teams to influence roadmap and improvements.

Tools

CRM tools

Job description

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About the role - Senior Account Manager - Hong Kong

The Senior Account Manager – Hong Kong is responsible for driving commercial growth, strengthening strategic partnerships, and improving performance of key accommodation partners in Hong Kong. You will own a portfolio of high-value partners, act as a trusted advisor, and collaborate closely with cross-functional teams to deliver sustainable, data-driven results.

This role sits within the Partner Services organization and reports into a Market Team Manager covering Hong Kong and the wider region.

Key responsibilities

Partner portfolio management

• Manage and grow a portfolio of high-potential and strategic accommodation partners in Hong Kong (chains, groups, and key independents)
• Build long-term, consultative relationships with decision makers at partner organizations
• Conduct regular business reviews to assess performance, identify opportunities, and agree on joint action plans
• Negotiate and optimize commercial terms, availability and rate strategies to drive mutual growth

Commercial & performance management

• Own and deliver revenue, margin and share-of-wallet targets for your portfolio
• Analyze market, demand and performance data to identify trends, gaps, and growth opportunities
• Optimize partner performance across key metrics (conversion, rate competitiveness, availability, cancellation, guest review score)
• Drive adoption of commercial programs (e.g. preferred programs, visibility products, pricing solutions, mobile and geo-targeted deals)

Strategic planning & execution

• Develop portfolio plans aligned with market priorities and global commercial strategy
• Lead joint business planning with top partners, including annual targets, campaign calendars and investment proposals
• Coordinate multi-stakeholder initiatives (marketing, content, pricing, product pilots) to support partner and Booking.com objectives
• Provide structured feedback from partners into internal teams (product, marketing, operations) to influence roadmap and improvements

Relationship management & collaboration

• Act as the primary point of contact for senior stakeholders within partner organizations
• Work closely with market management, marketing, product, finance and operations to deliver seamless partner experience
• Represent Booking.com at industry events, trade shows and partner meetings in Hong Kong and occasionally across the region
• Support onboarding and development of more junior commercial colleagues by sharing best practices and coaching when required

Operational excellence & compliance

• Maintain accurate, up-to-date records of partner activities, opportunities and pipeline in CRM tools
• Prepare clear, concise performance reports and presentations for internal and external stakeholders
• Ensure compliance with internal policies, legal and regulatory requirements, and brand standards
• Continuously improve ways of working, processes and tools to