Senior Account Manager

Unlimit; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Unlimit is seeking an Account Manager based in Hong Kong to manage and grow a portfolio of merchants and payment partners in the APAC region. This role demands expertise in account management and an ability to identify new business opportunities while maximizing existing relationships.

You will engage with key stakeholders, drive commercial performance, and optimize account metrics to deliver an outstanding experience. A minimum of 5 years in the payments industry is essential for success in this dynamic environment.

Qualifications

• Minimum 5 years of experience in the payments industry.
• Strong understanding of acquiring, merchant services, or payment partnerships.
• Proven ability to grow commercial accounts.

Responsibilities

• Build and manage relationships with key merchants and payment partners.
• Identify new business opportunities and maintain existing accounts.
• Upsell and cross-sell Unlimit solutions to maximize revenue.

Skills

Payments experience

Client management

Partnership management

Data analysis

Proactive approach

Job description

About Unlimit

Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.

Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.

Built on decades of hard‑won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.

About the Job

As an Account Manager, you will be responsible for managing and growing a portfolio of merchants and payment partners for Unlimit’s acquiring business across APAC. This is a hunting and farming role, where you will identify new business opportunities, upsell and cross‑sell services to existing clients, and build long‑term, strategic relationships. You will work closely with merchants, payment partners, and internal teams to drive commercial growth, optimize account performance, and deliver a best‑in‑class experience. You will report to Unlimit’s Head of APAC Account Management.

What You’ll Do

• Build and manage relationships with key merchants and payment partners to ensure mutual growth and long‑term success.
• Hunting & Farming: identify new business opportunities while maintaining and expanding existing accounts.
• Upsell / Cross‑sell: work with merchants and partners to maximize revenue and adoption of Unlimit solutions.
• Drive commercial performance: monitor KPIs, optimize account performance, and recommend improvements based on data‑driven insights.
• Collaborate cross‑functionally: work with regional and global teams to continuously improve ways of working and enhance the merchant experience.
• Be the face of Unlimit: represent the company as a trusted partner, bringing your unique style and ownership to every interaction.
• Manage priorities: balance multiple accounts and stakeholders, delivering results within challenging timelines.

Who You Are

• Payments experience: minimum 5 years of experience in the payments industry, with a strong understanding of acquiring, merchant services, or payment partnerships.
• Client & partnership management: proven experience managing merchants and/or payment partners, with the ability to grow accounts commercially.
• Commercially driven: comfortable owning both hunting and farming responsibilities, including upsell and cross‑sell initiatives.
• Data‑savvy: able to analyze performance data and clearly communicate insights and recommendations to stakeholders.
• Self‑starter: proactive, resilient, and able to thrive in a fast‑paced, evolving environment.
• Collaborative and positive: works well across teams and contributes to a fun, high‑performance culture.

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.