Onboarding Manager (APAC)

Unlimit; Hong Kong; On-site; HKD 300,000 - 450,000; Full time

Job summary

Leadingnation in Hong Kong is seeking a proactive Onboarding Manager to oversee the onboarding journey for merchants. The successful candidate will manage the end-to-end onboarding process, ensuring a seamless client experience and compliance with regulatory standards.

The ideal candidate has at least 1 year of relevant experience in payments, fintech, or customer support, along with strong communication and organizational skills. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• At least 1 year of experience in onboarding, account management, or customer support.
• Previous experience within payments, banking, fintech, financial services, or crypto industries.
• Ability to thrive in a fast-changing environment.

Responsibilities

• Manage the full onboarding process for merchants and business clients.
• Serve as the primary contact for clients during onboarding.
• Guide clients through compliance and verification requirements.
• Coordinate with internal departments to resolve onboarding issues.
• Maintain accurate records and provide timely updates.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time-management skills

Flexibility

Education

University degree in Economics, Business Administration, Finance or related field

Job description

We are looking for a proactive and detail‑oriented Onboarding Manager to join our growing team. In this role, you will manage the end‑to‑end onboarding journey for merchants, ensuring a seamless and positive client experience from start to finish.

What You'll Be Doing

• Manage the full onboarding process for merchants, business clients, and crypto‑related accounts all around the world (APAC, EU, LATAM, etc).
• Serve as the primary point of contact for clients during onboarding and account setup.
• Guide clients through compliance and verification requirements while ensuring a smooth customer experience.
• Coordinate with internal departments and external partners to resolve onboarding issues efficiently.
• Review documentation and client information to ensure regulatory and compliance standards are met.
• Set up payment environment and registration with payment providers for merchant clients.
• Maintain accurate records and provide timely updates throughout the onboarding process.
• Build strong relationships with clients by delivering professional and responsive support.
• Stay up to date with company products, compliance procedures, and industry developments.

Qualifications You Bring

• Previous experience within payments, acquiring, banking, fintech, financial services, or crypto industries is highly preferred.
• A university degree in Economics, Business Administration, Finance, or a related field, or equivalent practical experience.
• At least 1 year of experience in onboarding, account management, customer support, or a similar client‑facing role.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and management levels.
• Excellent organizational and time‑management skills, with the ability to work independently and manage multiple priorities.
• A flexible and adaptable mindset, with the ability to thrive in a fast‑changing environment.

About Unlimit

Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses. Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer, enabling businesses to move value and settle transactions instantly across continents.

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.