Security Systems Coordinator

Hong Kong International School; Hong Kong; On-site; HKD 480,000 - 680,000; Full time

Job summary

Hong Kong International School is seeking a Security Systems & Operations Coordinator to ensure campus safety through overseeing CCTV, access control, alarms, visitor management and related security technologies. The role collaborates with vendors and internal stakeholders to maintain secure, compliant systems and processes.

The position also provides administrative support to the Security Team, manages incident reporting, compliance records, procurement, staff coordination, and contributes to

Qualifications

• Diploma in Security related discipline.

Responsibilities

• Manage and maintain CCTV, access control, alarm, visitor management systems.

Skills

English communication

Interpersonal skills

Prioritization & multitasking

Organizational skills

Customer service

Government regulations

First aid & fire safety

CCTV operation

Access control software

Education

Diploma in Security related discipline

Professional training in security management

Tools

iMS access control

Visitor Management System (VMS)

Venue and Events Management System (VEMS)

Job description

The Security Systems & Operations Coordinator supports the safety and security of the HKIS campus through the effective administration, monitoring, and maintenance of security systems, including CCTV, access control, alarms, visitor management, and related technologies. The role works closely with vendors and internal stakeholders to ensure systems remain operational, secure, and aligned with established procedures and school requirements.

In addition, the position provides operational and administrative support to the Security Team by managing security documentation, incident reporting, compliance records, procurement processes, and staff coordination activities. The role contributes to a safe and secure learning environment through continuous improvement initiatives, safety inspections, investigations, training support, and the implementation of security and workplace health and safety practices.

KEY AREAS OF RESPONSIBILITY:

Security Systems Support

Manage and maintain CCTV, access control, alarm, visitor management, and related security systems.

Monitor CCTV systems, review footage as directed by the Safety & Security Manager, and coordinate maintenance and repairs with vendors.

Administer the access control system (iMS), including user profiles, access permissions, card issuance, key management, and issue tracking.

Liaise with vendors to ensure the timely repair and maintenance of security systems and equipment.

Monitor security systems and equipment for defects, anomalies, or operational issues, and elevate concerns promptly to the Director of Facilities Management and Safety & Security Manager.

Manage the Visitor Management System (VMS) and utilize the Venue and Events Management System (VEMS) to coordinate stakeholder requirements.

Maintain effective access control and key management processes to safeguard campus security.

Support the development, implementation, and delivery of Standard Operating Procedures (SOPs).

Security Documentation

Maintain records of HKIS ID card issuance and other security-related documentation.

Conduct regular safety inspections and audits, document findings, and implement corrective actions as required.

Maintain centralized records of safety programs, incidents, inspections, training, fire drills, corrective actions, and other compliance-related activities.

Coordinate incident reporting, ensuring timely, accurate, and complete documentation.

Investigate serious incidents, analyze incident trends and root causes, prepare reports with recommendations, and implement measures to prevent recurrence.

Consolidate and maintain security department records and documentation.

Manage the procurement process for security equipment, including obtaining quotations, processing purchase orders, and tracking completion.

Operational Security Support

Build and maintain positive working relationships with stakeholders across the school community, ensuring inquiries and concerns are addressed professionally and promptly.

Manage administrative functions for the Security Team, including staff scheduling, rostering, leave administration, daily briefings, procurement requests, purchase orders, and vendor quotations.

Support the leadership, development, onboarding, and training of Security Guards, fostering teamwork, collaboration, and high performance.

Support audits and continuous improvement of security, safety, and operational practices and procedures.

Promote a safe and secure working environment through the implementation and ongoing enhancement of workplace health and safety initiatives.

Support security and safety incident management, including appropriate response, escalation, investigation, and analysis of incident trends to reduce future risks.

Carry out other duties and responsibilities as assigned by the Safety & Security Manager or Director of Facilities Management to meet operational needs.

Other

Remain up to date with best practices, related rules and regulations in safety and security; effectively communicates and implements changes as required.

Undertake other duties and functions as required that will impact and strengthen the contributions of the department and overall operations of the school.

Minimum requirements and qualifications:

Education:

Diploma in Security related discipline.

Professional training in security management.

Experience:

Minimum 5 to 8 years of experience in safety and security management.

Adequate knowledge of and expertise in Safety and Security regulations as well as industry best practices.

Car park management experience, specifically multi use car parks.

Required skills:

Strong English communication skills both verbal and written, Cantonese a plus

Strong interpersonal and diplomacy skills

Ability to prioritize, multitask and manage assignments; strong organizational and planning skills

Customer service orientation and an ability to work collaboratively with other teams.

Knowledgeable of government ordinances and local laws

First aid, fire safety and knowledge of fire suppression systems

Skilled in CCTV operation and design and implementation.

Adept in using access control software to create access groups, generate reports and produce access control cards.

Child Protection Statement:

At HKIS, each child's welfare is paramount. We act to ensure that our students enjoy the right to be protected from harm and exploitation and have their welfare safeguarded.